Sec. 12. An insurer shall maintain all grievance records received by the insurer after the most recent examination of the insurer's grievance procedure by the commissioner. As added by P.L.66-2001, SEC.2 and P.L.203-2001, SEC.13.
Grievance records
Ind. Code § 27-8-28-12, under Internal Grievance Procedures.
Ind. Code § 27-8-28-12