Sec. 7. As used in this chapter, "grievance procedure" means a written procedure established and maintained by an insurer for filing, investigating, and resolving grievances and appeals. As added by P.L.66-2001, SEC.2 and P.L.203-2001, SEC.13.
"Grievance procedure"
Ind. Code § 27-8-28-7, under Internal Grievance Procedures.
Ind. Code § 27-8-28-7