Chapter 24A

Section 1. (a) Within the executive office of economic development, there shall be an office of consumer affairs and business regulation, in this chapter called the office. The office shall be headed by a director of consumer affairs and business regulation, hereinafter referred …

Section 2. In addition to its other duties, the office shall: (a) maintain a telephone information service; (b) conduct surveys of consumer needs; (c) investigate consumer problems in cooperation with the attorney general; (d) publish educational brochures; (e) establish programs…

Section 3. The director is hereby authorized to make an annual assessment against each electric, water, gas, telephone and telegraph company doing business in the commonwealth and subject to the supervision of the department of public utilities, based upon intrastate operating re…

Section 4. On or before the first day of October of the year in which an assessment is made pursuant to the provisions of section nine A, the director shall certify to the commissioner of revenue the amount of the assessment to be made and the name and address of each company aga…

Section 5. (a) There shall be a division of standards within the office of consumer affairs and business regulation. The director of the office, with the approval of the governor, shall appoint a deputy director of standards and, with like approval, may remove him. The deputy dir…