CHAPTER 704 - REGULATION OF PUBLIC UTILITIES GENERALLY

NAC 704.2763 “Biofuel” defined. (NRS 703.025, 704.210, 704.763) “Biofuel” means any alcohol, ether, ester or other chemical compound made from herbaceous plants, woody plants or organic waste. (Added to NAC by Pub. Utilities Comm’n by R145-01, eff. 1-22-2002)

NAC 704.2765 “Biomass” defined. (NRS 703.025, 704.210, 704.763) “Biomass” has the meaning ascribed to it in NRS 704.007. (Added to NAC by Pub. Utilities Comm’n by R145-01, eff. 1-22-2002)

NAC 704.2767 “Electric utility” defined. (NRS 703.025, 704.210, 704.763) “Electric utility” has the meaning ascribed to it in NRS 704.187. (Added to NAC by Pub. Utilities Comm’n by R145-01, eff. 1-22-2002)

NAC 704.2769 “Excluded sale” defined. (NRS 703.025, 704.210, 704.763) “Excluded sale” means electricity that an electric utility sells to any person or entity other than its retail customers in this State. (Added to NAC by Pub. Utilities Comm’n by R145-01, eff. 1-22-2002)

NAC 704.2771 “Generation asset” defined. (NRS 703.025, 704.210, 704.763) “Generation asset” means any plant, facility, equipment or system which is located within or outside this State and which converts nonelectrical energy into electrical energy or otherwise produces electrical…

NAC 704.2773 “Heavy metal” defined. (NRS 703.025, 704.210, 704.763) “Heavy metal” means any heavy metal which is released in quantities that must be reported to the United States Environmental Protection Agency pursuant to 42 U.S.C. § 11023 and 40 C.F.R. Part 372. (Added to NAC b…

NAC 704.2775 “Native generation” defined. (NRS 703.025, 704.210, 704.763) 1. “Native generation” means electricity which is generated from a generation asset that is owned by or under contract to an electric utility. 2. The term does not include purchased power. (Added to NAC by …

NAC 704.2777 “Purchased power” defined. (NRS 703.025, 704.210, 704.763) “Purchased power” means electricity that an electric utility purchases from another person or entity pursuant to a purchase agreement. (Added to NAC by Pub. Utilities Comm’n by R145-01, eff. 1-22-2002)

NAC 704.2783 Distribution and formatting of disclosure statements. (NRS 703.025, 704.210, 704.763) 1. On a semiannual basis before the close of the billing cycles for January and July of each calendar year, each electric utility shall provide to its retail customers a disclosure …

NAC 704.2785 Contents of disclosure statement: Information relating to certain sales, energy sources and emissions. (NRS 703.025, 704.210, 704.763) 1. The disclosure statement must disclose: (a) The total number of megawatt-hours sold by the electric utility to retail customers i…

NAC 704.2787 Contents of disclosure statement: Information relating to certain products, services and programs. (NRS 703.025, 704.210, 704.763) 1. The disclosure statement must, without limitation: (a) Provide a summary of any programs and information relating to energy conservat…

NAC 704.280 Definitions. (NRS 703.025, 704.210) As used in NAC 704.280 to 704.295, inclusive, unless the context otherwise requires: 1. “Advertising” means the commercial use of any medium, including the newspaper, radio or television, or printed matter, by a utility to transmit …

NAC 704.285 Applicability. (NRS 703.025, 704.210) The provisions of NAC 704.280 to 704.295, inclusive, apply to all utilities which provide electric or gas service. [Pub. Service Comm’n, Gen. Order 28 § 1.2, eff. 8-21-81]

NAC 704.290 Promotional or political advertising. (NRS 703.025, 704.210) No utility which provides electric or gas service may recover from any person other than its shareholders or other owners any of its expenditures, whether direct or indirect, for promotional or political adv…

NAC 704.295 Exemptions. (NRS 703.025, 704.210) The provisions of NAC 704.280 to 704.295, inclusive, do not apply to: 1. Advertising which informs customers how they can conserve energy or reduce peak demand for energy. 2. Advertising required by law, including, without limitation…

NAC 704.302 Definitions. (NRS 703.025, 704.210) As used in NAC 704.302 to 704.390, inclusive, unless the context otherwise requires, the words and terms defined in NAC 704.3022 to 704.317, inclusive, have the meanings ascribed to them in those sections. (Added to NAC by Pub. Serv…

NAC 704.3022 “Advanced service delivery meter” defined. (NRS 703.025, 704.210) “Advanced service delivery meter” means a digital device for measuring usage of electricity in discrete intervals of time which is capable of remotely connecting or disconnecting electric service to a …

NAC 704.3023 “Advanced service delivery meter customer” defined. (NRS 703.025, 704.210) “Advanced service delivery meter customer” means a residential customer of an electric utility who is provided electric service by the electric utility through an advanced service delivery met…

NAC 704.303 “Customer” defined. (NRS 703.025, 704.210) “Customer” means a person: 1. Who receives or applies to receive residential gas or electric service from a utility; 2. In whose name such service is or is to be provided, as evidenced by a signature on the application or con…

NAC 704.304 “Deposit” defined. (NRS 703.025, 704.210) “Deposit” means security provided by a customer to ensure payment for service provided by a utility. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.3055 “Division” defined. (NRS 703.025, 704.210) “Division” means the Division of Consumer Complaint Resolution of the Commission. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.3065 “Elderly” defined. (NRS 703.025, 704.210) “Elderly” means a person who is 62 years of age or older. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.307 “Especially dangerous to health” defined. (NRS 703.025, 704.210) “Especially dangerous to health” means a condition or event likely to cause serious impairment to the health of a person who appears to be unable, without assistance, to manage his or her own resources, …

NAC 704.309 “Guarantor” defined. (NRS 703.025, 704.210) “Guarantor” means a person who assumes liability for the payment of the bill of a customer in an amount not to exceed the appropriate amount of the deposit for the account of the customer. (Added to NAC by Pub. Service Comm’…

NAC 704.3105 “Person with a disability” defined. (NRS 703.025, 704.210) “Person with a disability” means a person who: 1. Is affected by any physical or mental disability as described in NRS 615.110 or a substantial impediment to employment as defined in NRS 615.130; or 2. Receiv…

NAC 704.313 “Rule” defined. (NRS 703.025, 704.210) “Rule” means a provision, included in the tariff of a utility, which establishes the application of rates, charges, and standards for service and is not included in a rate schedule. (Added to NAC by Pub. Service Comm’n, eff. 1-5-…

NAC 704.314 “Satisfactory credit” defined. (NRS 703.025, 704.210) “Satisfactory credit” means the payment of bills for utility service for 12 consecutive months, without a termination of service and with not more than three payments during that period made after the date of issua…

NAC 704.315 “Termination of service” defined. (NRS 703.025, 704.210) “Termination of service” means the intentional cessation of service by a utility to a customer which has not been requested by the customer and which occurs pursuant to the tariff of the utility. (Added to NAC b…

NAC 704.316 “Timely payment” defined. (NRS 703.025, 704.210) Except as otherwise provided in NAC 704.339, “timely payment” means the payment of a bill for service by a customer before the date the bill is past due. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.317 “Utility” defined. (NRS 703.025, 704.210) “Utility” means a public utility, as defined in NRS 704.020, which furnishes gas or electricity. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.320 Records of utility. (NRS 703.025, 704.210) 1. Each utility shall prepare and maintain records for at least 3 years. The records must contain: (a) For each of its customers: (1) His or her payment performance; (2) His or her usage of gas or electric energy for each bil…

NAC 704.321 Terms of agreement with customer. (NRS 703.025, 704.210) 1. Except as otherwise provided in this section, a utility may not enter into any agreement with a customer under terms that are inconsistent with the provisions of NAC 704.302 to 704.390, inclusive. 2. Notwiths…

NAC 704.322 Form for complaint by customer. (NRS 703.025, 704.210) A utility shall make available a standard form to be used by its customers for the purpose of making written complaints to the utility. The form must be available at each office of the utility. (Added to NAC by Pu…

NAC 704.323 Transmittal of information to customers. (NRS 703.025, 704.110, 704.185, 704.187, 704.210) 1. A utility shall send to each of its customers a statement containing a clear and concise explanation of its existing rate schedules which are applicable to the customer. The …

NAC 704.326 Application for service; provision of range of historical energy use at location of service. (NRS 703.025, 704.210) 1. Except as otherwise provided in subsection 2, a customer may make an application for service by mail. 2. A customer who is applying for service from …

NAC 704.327 Establishment of credit. (NRS 703.025, 704.210) 1. A utility may require a customer to establish credit before it furnishes service. 2. A customer may establish credit if he or she: (a) Submits payment of a cash deposit to ensure the payment of a bill issued to him or…

NAC 704.328 Deposit: Generally. (NRS 703.025, 704.210) 1. Except as otherwise provided in subsections 2 and 3, a deposit for each service provided by a utility must not exceed an amount equal to 150 percent of the estimated average monthly bill of the customer for each such servi…

NAC 704.329 Deposit: Alternatives. (NRS 703.025, 704.210) 1. A utility may not require a customer to provide a deposit if the customer: (a) Has established satisfactory credit with the utility or any other municipal or regulated energy utility; (b) Uses a guarantor with satisfact…

NAC 704.330 Deposit: Additional amount. (NRS 703.025, 704.210) 1. A utility may require a customer who is subject to the termination of service and who requests the resumption or continuation of service to provide a deposit in addition to any other deposit made by the customer pu…

NAC 704.331 Deposit: Notification of requirement. (NRS 703.025, 704.210) A utility shall notify the customer after the third late payment that a deposit will be required after the fourth late payment if the utility wishes to require a deposit pursuant to: 1. Paragraph (a) of subs…

NAC 704.332 Deposit: Payment in installments. (NRS 703.025, 704.210) 1. A customer who is required to pay a deposit must be permitted to enter into a written agreement with the utility for payment of the deposit in installments. 2. Except as otherwise provided in NAC 704.341, if …

NAC 704.333 Deposit: Return. (NRS 703.025, 704.210) A utility shall return any deposit paid by a customer if he or she has made timely payments for 12 consecutive months. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.334 Guarantors. (NRS 703.025, 704.210) 1. A guarantor must be a customer of the utility providing service to the customer for whom the guarantor is acting. 2. The liability of a guarantor is limited to the amount of the deposit that the customer otherwise would have been …

NAC 704.336 Basis and contents of bill for service. (NRS 703.025, 704.210) 1. Except as otherwise provided in NAC 704.337, each bill for service issued by a utility must be based upon a reading of the meter of the customer or the applicable flat rate. 2. Each bill for service mus…

NAC 704.337 Billing based upon estimated usage. (NRS 703.025, 704.210) 1. Except as otherwise provided in subsection 4, if a utility is unable, because of circumstances beyond its control, to read the meter of a customer on the date scheduled, it may bill the customer based upon …

NAC 704.338 Program for equalized billing for service. (NRS 703.025, 704.210) 1. Except as otherwise provided in this section, a utility shall offer a program of equalized billing to any customer whose utility service is connected at the time the request is made. 2. If a customer…

NAC 704.339 Billing and payment for service. (NRS 703.025, 704.210) 1. A utility shall deliver a bill to a customer: (a) By depositing the bill with the United States Postal Service, properly addressed and postage prepaid, for delivery by first-class mail to the billing address o…