CHAPTER 704 - REGULATION OF PUBLIC UTILITIES GENERALLY

NAC 704.343 Testing meters for accuracy. (NRS 703.025, 704.210) 1. Each utility shall provide or have access to a facility to determine the accuracy of its meters. A utility shall test the meter of a customer upon his or her request. 2. No charge may be made for performing a test…

NAC 704.344 Adjustment of bill when meter inaccurate. (NRS 703.025, 704.210) 1. If a meter is tested pursuant to NAC 704.343 and is found to be inaccurate by more than 2 percent, the bill for service of any customer affected must be adjusted as provided in this section. 2. Except…

NAC 704.346 Resolution of dispute regarding bill, charge or service. (NRS 703.025, 704.210) 1. If a customer disputes any bill, charge, or service, the utility shall promptly investigate the matter and report its determination to the customer. If the customer so requests, the rep…

NAC 704.348 Refusal to provide service. (NRS 703.025, 704.210) Except as otherwise provided in NAC 704.383, a utility may refuse service or refuse to resume service to a customer: 1. Until the customer complies with the requirements of the Commission and set forth in the tariff o…

NAC 704.350 Termination of service: No prior notice. (NRS 703.025, 704.1835, 704.210) A utility may terminate electric or gas service without prior notice only: 1. If an unsafe or hazardous condition related to electric or gas service is found to exist on the customer’s premises;…

NAC 704.355 Termination of service: Prior notice. (NRS 703.025, 704.1835, 704.210) 1. Except as otherwise provided in NAC 704.302 to 704.390, inclusive, a utility may terminate electric or gas service to a customer without the consent of the customer, after adequate notice has be…

NAC 704.360 Termination of service: Provision of notice. (NRS 703.025, 704.1835, 704.210) 1. If a utility has a reason for the termination of service under NAC 704.355 and intends to terminate service, the utility shall in every case send a written notice of its intended action t…

NAC 704.365 Termination of service: Designation and notification of third person. (NRS 703.025, 704.1835, 704.210) 1. A utility shall: (a) Give written notice to each customer who is elderly or who is a person with a disability that the customer may designate a third person to re…

NAC 704.370 Termination of service: Postponement when dangerous to health. (NRS 703.025, 704.1835, 704.210) 1. A utility shall postpone the termination of service to a customer for 30 days after the day on which it receives both of the following: (a) A statement from a licensed p…

NAC 704.372 Termination of service: Postponement upon agreement to pay delinquent bill. (NRS 703.025, 704.1835, 704.210) 1. If the service of a customer is being terminated for nonpayment of a delinquent bill or any installment due on such a bill, the utility may postpone the ter…

NAC 704.375 Termination of service: Miscellaneous restrictions. (NRS 703.025, 704.1835, 704.210) 1. Except as otherwise provided in subsections 1 and 2 of NAC 704.350, a utility may not terminate service to a customer on a weekend, on a holiday or on the day before a weekend or a…

NAC 704.380 Termination of service: Restrictions regarding certain delinquent bills. (NRS 703.025, 704.1835, 704.210) 1. A utility may not terminate residential service to a customer because of the failure to pay a delinquent bill for a nonresidential class of service. 2. A utili…

NAC 704.383 Resumption of service. (NRS 703.025, 704.1835, 704.210) 1. A utility shall resume service to a customer: (a) If the customer has complied with the requirements of the utility set forth in its tariff; (b) Upon the order of any court of competent jurisdiction or the Com…

NAC 704.385 Written notice to customers and outreach concerning elderly persons and persons with disability. (NRS 703.025, 704.210) 1. A utility shall give written notice to: (a) Each new customer at the time the customer applies for service; and (b) Each customer at least once a…

NAC 704.390 Notice of termination of service to customer who is elderly or who is person with disability. (NRS 703.025, 704.1835, 704.210) 1. A utility may not terminate service to a customer who is elderly or who is a person with a disability, or whose household includes a perso…

NAC 704.391 Definitions. (NRS 703.025, 704.1835, 704.210) As used in NAC 704.391 to 704.3936, inclusive, unless the context otherwise requires, the words and terms defined in NAC 704.3912 to 704.3922, inclusive, have the meanings ascribed to them in those sections. (Added to NAC …

NAC 704.3912 “Customer” defined. (NRS 703.025, 704.1835, 704.210) “Customer” means a person: 1. Who receives or applies to receive residential water service from a utility or landlord; 2. In whose name such service is or is to be provided, as evidenced by a signature on the appli…

NAC 704.3914 “Division” defined. (NRS 703.025, 704.1835, 704.210) “Division” means the Division of Consumer Complaint Resolution of the Commission. (Added to NAC by Pub. Utilities Comm’n by R126-02, eff. 2-17-2005)

NAC 704.3916 “Especially dangerous to health” defined. (NRS 703.025, 704.1835, 704.210) “Especially dangerous to health” means a condition or event likely to cause serious impairment to the health of a person who appears to be unable, without assistance, to manage his or her own …

NAC 704.3918 “Landlord” defined. (NRS 703.025, 704.1835, 704.210) “Landlord” means a landlord of a mobile home park: 1. Who is subject, in whole or in part, to the provisions of chapter 118B of NRS; and 2. Who pays a provider for water service and who distributes or resells the w…

NAC 704.392 “Termination of service” defined. (NRS 703.025, 704.1835, 704.210) “Termination of service” means the intentional cessation of service by a utility or landlord to a customer which has not been requested by the customer and, in the case of a utility, which occurs pursu…

NAC 704.3922 “Utility” defined. (NRS 703.025, 704.1835, 704.210) “Utility” means a public utility, as defined in NRS 704.020, that furnishes residential water service to customers. (Added to NAC by Pub. Utilities Comm’n by R126-02, eff. 2-17-2005)

NAC 704.3924 Terms of agreement with customer. (NRS 703.025, 704.1835, 704.210) 1. Except as otherwise provided in this section, a utility or landlord may not enter into any agreement with a customer under terms that are inconsistent with the provisions of NAC 704.391 to 704.3936…

NAC 704.3926 Termination without prior notice. (NRS 703.025, 704.1835, 704.210) A utility or landlord may terminate water service without prior notice only: 1. If an unsafe or hazardous condition related to water service is found to exist on the customer’s premises; 2. If the use…

NAC 704.3928 Termination after notice. (NRS 703.025, 704.1835, 704.210) Except as otherwise provided in NAC 704.391 to 704.3936, inclusive, a utility or landlord may terminate water service to a customer without the consent of the customer, after adequate notice has been given pu…

NAC 704.393 Provision of notice of termination. (NRS 703.025, 704.1835, 704.210) 1. Except as otherwise provided in NAC 704.3932, if a utility or landlord has a reason for the termination of service pursuant to NAC 704.3928 and intends to terminate service, the utility or landlor…

NAC 704.3932 Program of deferred payments. (NRS 703.025, 704.1835, 704.210) 1. Except as otherwise provided in this section, if a utility or landlord intends to terminate service to a customer because of nonpayment, the utility or landlord shall first offer the customer a program…

NAC 704.3934 Postponement of termination during forecasted period of extreme heat. (NRS 703.025, 704.1835, 704.210) 1. If a utility or landlord intends to terminate service to a customer because of nonpayment, the utility or landlord shall postpone the termination if the terminat…

NAC 704.3936 Postponement of termination when dangerous to health. (NRS 703.025, 704.1835, 704.210) 1. If a utility or landlord intends to terminate service to a customer because of nonpayment, the utility or landlord shall postpone the termination for 30 days after the day on wh…

NAC 704.395 Definitions. (NRS 703.025, 704.210) As used in NAC 704.395 to 704.421, inclusive, unless the context otherwise requires, the words and terms defined in NAC 704.3955 to 704.403, inclusive, have the meanings ascribed to them in those sections. (Added to NAC by Pub. Serv…

NAC 704.3955 “Connection fee” defined. (NRS 703.025, 704.210) “Connection fee” means the charge for establishing service to a customer, defined in the tariff of the utility as the installation or service connection charge. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.396 “Cosigner” defined. (NRS 703.025, 704.210) “Cosigner” means a person who assumes liability for the payment for service provided by a utility if a customer fails to pay for the service. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.3965 “Customer” defined. (NRS 703.025, 704.210) “Customer” means a person: 1. Who receives or applies to receive any residential telecommunication service from a utility; 2. In whose name such service is or is to be provided, as evidenced by a signature on the application…

NAC 704.397 “Deposit” defined. (NRS 703.025, 704.210) “Deposit” means money provided by a customer to ensure payment for service provided by a utility. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.3975 “Division” defined. (NRS 703.025, 704.210) “Division” means the Division of Consumer Complaint Resolution of the Commission. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.398 “Elderly” defined. (NRS 703.025, 704.210) “Elderly” means a person who is 60 years of age or older. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.3985 “Especially dangerous to health” defined. (NRS 703.025, 704.210) “Especially dangerous to health” means a condition or event likely to cause serious impairment to the health of a person who appears to be unable, without assistance, to manage his or her own resources,…

NAC 704.399 “Guarantor” defined. (NRS 703.025, 704.210) “Guarantor” means a person who assumes liability for the payment of a deposit if a customer fails to pay the deposit. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.3995 “Person with a disability” defined. (NRS 703.025, 704.210) “Person with a disability” means a person who has a physical or mental disability for which he or she receives benefits from a governmental agency. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.401 “Satisfactory credit” defined. (NRS 703.025, 704.210) “Satisfactory credit” means credit that is not unsatisfactory credit. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.4015 “Termination of service” defined. (NRS 703.025, 704.210) “Termination of service” means the intentional cessation of service by a utility to a customer that has not been requested by the customer. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.402 “Third person” defined. (NRS 703.025, 704.210) “Third person” includes any person or public agency other than the customer making the designation or the utility. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89)

NAC 704.4025 “Unsatisfactory credit” defined. (NRS 703.025, 704.210) “Unsatisfactory credit” means the credit of a customer who, within the preceding 12 months: 1. Has had his or her service terminated for nonpayment of a delinquent bill or any installment due on such a bill; or …

NAC 704.403 “Utility” defined. (NRS 703.025, 704.210) “Utility” means a public utility, as defined in NRS 704.020, that furnishes basic service. (Added to NAC by Pub. Service Comm’n, eff. 1-5-89; A 10-25-95)

NAC 704.404 Applicability; purpose. (NRS 703.025, 704.210) The provisions of NAC 704.395 to 704.421, inclusive: 1. Apply to telephone service furnished to residential customers by a telecommunication provider which provides basic service. 2. Provide guidance to a small-scale prov…

NAC 704.4045 Records of utility. (NRS 703.025, 704.210) 1. Each utility shall prepare and maintain records for at least 1 year. 2. The records must contain: (a) The number and accumulated amounts of deposits that have been collected and returned; and (b) For each of its customers…

NAC 704.4051 Dissemination of information concerning customers. (NRS 703.025, 704.210) Except for information contained in its telephone directory list, a utility may not provide any information concerning its customers to any person for commercial purposes without the approval o…