CHAPTER 704 - REGULATION OF PUBLIC UTILITIES GENERALLY

NAC 704.408 Application for service. (NRS 703.025, 704.210) 1. Except as otherwise provided in subsection 2, a customer may make an application for service by mail or by telephone. 2. If there is reason to believe that a customer applying for service has defrauded, is defrauding,…

NAC 704.4085 Establishment of credit. (NRS 703.025, 704.210) 1. A utility may require a customer to establish credit before it: (a) Furnishes service; or (b) Resumes service after a termination of service, if the customer: (1) Has not previously paid a deposit to the utility; or …

NAC 704.409 Deposit: Generally. (NRS 703.025, 704.210) 1. A customer may be required to pay a deposit or the balance of a deposit if the customer has unsatisfactory credit or cannot establish credit in any other manner permitted by subsection 2 of NAC 704.4085 and: (a) He or she …

NAC 704.4095 Payment of deposit and connection fee. (NRS 703.025, 704.210) 1. A customer who pays a deposit or a connection fee, or both, may: (a) Be required to pay the entire amount of the deposit and connection fee before service is provided; or (b) Enter into an agreement wit…

NAC 704.4105 Deposit: Return. (NRS 703.025, 704.210) If a deposit has been paid by a customer and the customer has established a record of timely payments for 12 consecutive months, the utility shall return the deposit to the customer. (Added to NAC by Pub. Service Comm’n, eff. 1…

NAC 704.411 Cosigners and guarantors. (NRS 703.025, 704.210) 1. A cosigner or guarantor must be a customer of the utility providing service to the customer for whom the cosigner or guarantor is acting. 2. The liability of a: (a) Cosigner ceases after the customer has made 12 cons…

NAC 704.412 Contents of bill for service. (NRS 703.025, 704.210) Each bill for service issued by a utility to a customer must set forth: 1. Any previous balance; 2. The amount due for service provided during the current billing period; 3. Sufficient information upon which to calc…

NAC 704.4125 Payment of bill for service. (NRS 703.025, 704.210) 1. A bill for service issued by a utility is due: (a) Upon deposit of the bill with the United States Postal Service for delivery to the customer by first-class mail; or (b) In the case of delivery by other means, u…

NAC 704.413 Agreement for deferred payment of bill. (NRS 703.025, 704.210) 1. Except as otherwise provided in subsection 2, if a customer is delinquent in the payment of any bill and requests that the utility accept deferred payment, the utility shall do so if the customer signs …

NAC 704.4135 Apportionment of partial payment of bill. (NRS 703.025, 704.210) If a utility receives from a customer a partial payment for local and toll service, with no explanation of the manner in which the payment is to be applied, the utility shall apportion the payment in th…

NAC 704.414 Credit to account of customer. (NRS 703.025, 704.210) 1. A utility shall, if it verifies that a credit is required under the provisions of this section, credit the account of a customer for incomplete calls, unanswered calls, wrong numbers, or poor quality of transmis…

NAC 704.4145 Resolution of dispute regarding bill, charge or service. (NRS 703.025, 704.210) 1. If a customer disputes any bill, charge or service, the utility shall promptly investigate the matter and report its determination to the customer. If the customer so requests, the rep…

NAC 704.4151 Furnishing local service to customer who fails to pay disputed toll charges and files complaint; action upon resolution of complaint. (NRS 703.025, 704.210) 1. If a customer fails to pay disputed toll charges and files a complaint with the Division, the utility shall…

NAC 704.4155 Continuation of certain services upon temporary suspension of basic service because of nonpayment. (NRS 703.025, 704.210) If a utility temporarily suspends basic service to a customer because of nonpayment, the utility shall, if it has the technology, continue to pro…

NAC 704.416 Grounds for termination of service. (NRS 703.025, 704.210) Except as otherwise provided in NAC 704.395 to 704.421, inclusive, a utility may terminate service to a customer without the consent of the customer, after giving any notice required by NAC 704.4165 and 704.41…

NAC 704.4165 Notice of intended termination of service. (NRS 703.025, 704.210) 1. Except as otherwise provided in NAC 704.418, a utility that intends to terminate service to a customer shall give written notice of the termination to the customer and make a reasonable effort to no…

NAC 704.417 Special notice of proposed termination when dangerous to health. (NRS 703.025, 704.210) Unless extraordinary circumstances exist, a utility which receives notice that a termination of service would be especially dangerous to the health of the customer or other person …

NAC 704.4175 Designation and notification of third persons. (NRS 703.025, 704.210) 1. A customer may, at any time, designate in writing a third person to receive notice of any pending termination of the service of the customer. A person so designated is not, because of that desig…

NAC 704.418 Refusal of service and termination without notice. (NRS 703.025, 704.210) A utility may refuse service, refuse to resume service or terminate service without giving the notice otherwise required by NAC 704.4165: 1. If an unsafe or hazardous condition related to the se…

NAC 704.4185 Postponement of termination when dangerous to health. (NRS 703.025, 704.210) 1. Unless extraordinary circumstances exist, if the local service of a customer is being terminated, the utility shall postpone the termination for 30 days after it receives both of the foll…

NAC 704.419 Postponement of termination upon agreement to pay delinquent bill. (NRS 703.025, 704.210) 1. If the service of a customer is being terminated for nonpayment of a delinquent bill or any installment due on such a bill, the utility may postpone the termination, regardles…

NAC 704.4195 Restrictions on termination: Certain delinquent bills; weekends and holidays. (NRS 703.025, 704.210) A utility may not terminate: 1. The service of a customer because of his or her failure to pay a delinquent bill for another class of service. 2. The service of a cus…

NAC 704.4205 Contesting propriety of termination. (NRS 703.025, 704.210) 1. A customer whose service is terminated or is scheduled to be terminated by a utility may contact the Division to contest the propriety of the termination. 2. A statement of the provisions of subsection 1 …

NAC 704.421 Resumption of service. (NRS 703.025, 704.210) 1. A utility shall resume service to a customer: (a) If he or she has complied with the requirements of the utility set forth in its tariff; (b) Upon the order of any court of competent jurisdiction or the Commission; or (…

NAC 704.423 Adoption by reference of standards of Federal Communications Commission. (NRS 703.025, 704.210, 704.215) 1. The Commission hereby adopts by reference: (a) The interstate pay-per-call standards of the Federal Communications Commission, 47 C.F.R. §§ 64.1501 to 64.1515, …

NAC 704.424 Resale of service. (NRS 703.025, 704.210) 1. Except as otherwise provided in subsection 2 or as otherwise ordered by the Commission, no telephone company which provides a customer with intrastate long-distance telephone service may prohibit the customer from reselling…

NAC 704.4244 Applicability. (NRS 703.025, 704.210) The provisions of NAC 704.4244 to 704.42478, inclusive, do not apply to a competitive supplier. (Added to NAC by Pub. Utilities Comm’n by R136-07, eff. 1-30-2008; A by R040-08, 9-18-2008)

NAC 704.4247 “Promotional service” defined. (NRS 703.025, 704.210) As used in NAC 704.4244 to 704.42478, inclusive, “promotional service” means a service that is offered by a small-scale provider of last resort to its customers: 1. For a limited time only; or 2. At a specific pri…

NAC 704.42472 Limitations on types of promotional service that may be offered. (NRS 703.025, 704.210) A service may only be offered as a promotional service if it is of a type whose rates, terms, and conditions are subject to the approval of the Commission. (Added to NAC by Pub. …

NAC 704.42474 Restrictions on offers of promotional service. (NRS 703.025, 704.210) A promotional service may be offered only to a person who is not a customer of the service and must be offered uniformly to all similarly situated persons within the area in which the provider’s r…

NAC 704.42476 Written notice of certain offers of promotional service. (NRS 703.025, 704.210) A small-scale provider of last resort may offer and provide a promotional service whose rates, charges, terms and conditions are not reflected in a filed tariff, upon 1-day written notic…

NAC 704.42478 Application for inclusion of promotional service as tariffed service. (NRS 703.025, 704.210) After offering a promotional service, a small-scale provider of last resort may apply to the Commission for inclusion of the promotional service as a tariffed service. The a…

NAC 704.426 Slamming rules and remedies of Federal Communications Commission: Adoption by reference; administration and enforcement. (NRS 703.025, 704.210, 704.215) 1. For the purposes of this section, the Commission hereby adopts by reference: (a) The slamming rules and remedies…

NAC 704.450 Adoption by reference of National Electrical Safety Code. (NRS 703.025, 704.210, 704.215) 1. The Commission hereby adopts by reference the National Electrical Safety Code in the form most recently approved by the American National Standards Institute and approved and …

NAC 704.455 Applicability. (NRS 703.025, 704.210) The provisions of NAC 704.455 to 704.465 inclusive, apply to all persons under the jurisdiction of the Commission who are engaged in the intrastate transportation of gas, including liquefied petroleum gas. [Pub. Service Comm’n, Ge…

NAC 704.460 Adoption by reference of certain federal regulations. (NRS 703.025, 704.210) 1. The Commission hereby adopts by reference the regulations contained in 49 C.F.R. Parts 191, 192, 193 and 199, in the form most recently published by the United States Government Printing O…

NAC 704.461 Adoption by reference of certain standards of National Fire Protection Association. (NRS 703.025, 704.210) 1. The Commission hereby adopts by reference Standard No. 58, NFPA 58: Liquefied Petroleum Gas Code, and Standard No. 59, NFPA 59: Utility LP-Gas Plant Code, in …

NAC 704.465 Certain reports and notifications required to be made concurrently to United States Department of Transportation and Commission. (NRS 703.025, 704.210) Any report or notification made to the United States Department of Transportation pursuant to the federal regulation…

NAC 704.471 Definitions. (NRS 703.025, 704.210) As used in NAC 704.471 to 704.511, inclusive, unless the context otherwise requires, the words and terms defined in NAC 704.473 to 704.493, inclusive, have the meanings ascribed to them in those sections. (Added to NAC by Pub. Servi…

NAC 704.473 “Boiler fuel” defined. (NRS 703.025, 704.210) “Boiler fuel” means natural gas which is used as a fuel for the generation of steam or electric power other than by combustion turbines. (Added to NAC by Pub. Service Comm’n, eff. 12-16-82)

NAC 704.477 “Capability of using an alternative fuel” defined. (NRS 703.025, 704.210) “Capability of using an alternative fuel” means the capability of using an alternative fuel whether or not the facilities which are necessary for that use have been installed. (Added to NAC by P…

NAC 704.479 “Commercial use” defined. (NRS 703.025, 704.210) “Commercial use” means the use of natural gas by persons, institutions, and governmental entities, primarily for the sale of goods or the provision of services. The term does not include the manufacture of goods or the …

NAC 704.481 “Correctional facility” defined. (NRS 703.025, 704.210) “Correctional facility” means a facility used primarily to house, confine, or otherwise limit the activities of persons who have been assigned to the facility pursuant to a sentence of a court of law. (Added to N…

NAC 704.483 “Firm requirement” defined. (NRS 703.025, 704.210) “Firm requirement” means a customer’s requirement for natural gas where the gas is to be provided pursuant to a schedule or contract under which: 1. The utility is expressly obligated to deliver specific volumes of ga…

NAC 704.487 “Hospital” defined. (NRS 703.025, 704.210) “Hospital” means a facility primarily used for medical care of patients who remain at the facility, but the term does not include an outpatient clinic. (Added to NAC by Pub. Service Comm’n, eff. 12-16-82)

NAC 704.489 “Industrial use” defined. (NRS 703.025, 704.210) “Industrial use” means the use of natural gas by persons engaged primarily in a process which creates or changes raw or unfinished materials into another form or product or which generates electric power. (Added to NAC …

NAC 704.491 “Interruptible requirement” defined. (NRS 703.025, 704.210) “Interruptible requirement” means a customer’s requirement for natural gas where the gas is to be provided pursuant to a schedule or contract under which: 1. The utility is not expressly obligated to deliver …