New Hampshire Administrative Code

(a) Each water utility furnishing metered water service shall either: (1) Provide the necessary standard facilities, instruments, and other equipment for testing meters in compliance with these rules; or (2) Enter into satisfactory arrangements for test of its meters by another w…

All water utilities shall comply with En 800, the underground utility damage prevention program rules. Notes N.H. Admin. Code § En 605.07 Derived from Number 15, Filed April 11, 2024, Proposed by #13911, Effective 3/21/2024, Expires 3/21/2034 (see Revision Note at chapter heading…

(a) Each water utility shall construct, install, operate, and maintain its plant, structures, equipment, and mains: (1) In accordance with applicable "American Water Works Association Standards" copyrighted by the American Water Works Association, as found in Appendix B, pursuant…

(a) Water mains shall be installed below the normal frost line or otherwise protected to prevent freezing. Mains used exclusively to provide temporary or seasonal service shall be excluded from this requirement. (b) Insofar as practicable, the water utility shall design its distr…

(a) A water utility and an applicant may negotiate regarding fire hydrants, public and private fire protection facilities, and connecting mains, as to the following: (1) Specifications; (2) Location; (3) Installation; (4) Responsibility for maintenance; and (5) Ownership. (b) Fir…

(a) Each water utility shall locate, operate, and inspect each valve on its distribution system at least once every 5 years. (b) A water utility annually shall locate, operate, and inspect valves which are:(1) Larger than 12 inches in diameter; (2) Located on major transmission l…

Disinfection of facilities shall be as approved by the New Hampshire department of environmental services. Notes N.H. Admin. Code § En 606.05 Derived from Number 15, Filed April 11, 2024, Proposed by #13911, Effective 3/21/2024, Expires 3/21/2034 (see Revision Note at chapter hea…

All records shall be organized, arranged, or prepared to ensure that sufficient data is available to determine the status of compliance with these rules. Records pertaining to the system design or that are necessary for future evaluation of the system's safety shall be retained f…

Each water utility shall keep sufficient records of the operation of its pumping, filtering, chlorinating, and other units to show the characteristics and performance of each. Notes N.H. Admin. Code § En 607.02 Derived from Number 15, Filed April 11, 2024, Proposed by #13911, Eff…

(a) Each water utility shall install a suitable measuring device at each source of supply in order that a record can be maintained of the quantity of water produced at each source. (b) At least once each month each water utility shall determine the quantity produced from each sou…

(a) Each water utility shall have on file at its principal office located within New Hampshire a map, maps, or drawings showing the following: (1) The size, character, and location of all mains including hydrants and valves; (2) The size and location of each service connection, w…

(a) Each water utility shall keep records numerically arranged and classified by meter type presenting, for each meter owned and used by the water utility for any purpose, the following: (1) Identification number; (2) Date of purchase; (3) Name of manufacturer; (4) Serial number;…

(a) The water utility shall furnish the department with any information concerning the water utility's facilities or operations which the department shall request and need for evaluating rates, the practices of the water utility, including whether the service provided and facilit…

(a) Each water utility shall adopt comprehensive instructions for the safety of employees regarding the operation, construction, and maintenance of its plant facilities. (b) Each water utility shall require that such employees have been properly informed of safe practices and are…

(a) Each water utility shall institute and maintain a program instructing its employees engaged in electrical work or work in hazardous atmospheres, such as in-ground pump stations or meter vaults, in safety procedures for resuscitation emergencies. (b) Copies of safety procedure…

(a) Each water utility shall report to the department as soon as possible after each accident occurring in connection with the operation of its property, facilities, or services, wherein any person shall have been killed or seriously injured or whereby any serious property damage…

The department shall, from time to time, inspect the works and system of each water utility and the manner in which it has conformed and presently conforms to statutes or department or commission rules or orders. Notes N.H. Admin. Code § En 608.04 Derived from Number 15, Filed Ap…

(a) Any water utility which does not file a statement of operations with the department and the commission on a monthly basis shall complete and file department "Form F-1C, Quarterly Statement of Operations" revised March 2024 with the department and the commission, available on …

(a) Each "Class A" and "Class B" water utility as defined by En 602.01 and En 602.02, respectively, which maintains its books on a calendar year basis shall complete and file department Form "F-16-Water, Water Utilities - Classes A and B, Annual Report of [Exact Legal Name of Res…

(a) Each water utility shall complete and file with the department and the commission a department "Form F-22, Information Sheet" revised October 2023, available on the department's website at www.energy.nh.gov: (1) Annually; and (2) Whenever any changes occur to the information …

(a) Each water utility shall complete and file with the department and the commission a completed department "Form E-5W, Utility Accident Report" revised March 2024, available on the department's website at www.energy.nh.gov, within 10 working days of when a water utility acciden…

(a) Each water utility shall report to the department pressure complaints by completing and submitting department "Form E-14, Monthly Report of Pressure Complaints" revised March 2024, available on the department's website at www.energy.nh.gov, on a monthly basis if they occur. N…

(a) Each water utility shall complete and file with the department a report of water meter tests on department "Form E-15, Annual Report of Water Meter Tests" revised March 2024, available on the department's website at www.energy.nh.gov, on an annual basis. Notes N.H. Admin. Cod…

(a) Each water utility shall complete and file department "Form E-16, Report of Water Meter Complaint Tests" revised March 2024, available on the department's website at www.energy.nh.gov, with the department, summarizing water meter complaint tests monthly if complaints occur. N…

(a) Each water utility shall complete and file department "Form E-17, Annual Report of Hydrant Inspection" revised March 2024, available on the department's website at www.energy.nh.gov, with the department, describing its inspections of hydrants on an annual basis. Notes N.H. Ad…

(a) Each water utility shall complete and file department "Form E-18, Report of Interruptions of Service over 30 Minutes Duration" revised March 2024, available on the department's website with the department on a monthly basis summarizing interruptions to service of over 30 minu…

(a) "Electronic filing" means the filing with the department or the commission of an electronic version of a document or form. (b) Each water utility shall, in addition to filing a completed and executed annual report in paper as required by En 609.02, electronically file with th…

(a) Upon the filing of a request for rate relief with the commission pursuant to Part Puc 607, department staff shall:(1) Verify that the small water system has complied with the requirements set forth in Puc 607.02 and Puc 607.03; (2) Review all information acquired pursuant to …

These rules shall apply to every sewer utility as defined in En 702.11. Notes N.H. Admin. Code § En 701.01 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, Expires 3/21/2034 (see Revision Note at chapter heading for En 700).

"Commission" means the New Hampshire public utilities commission. Notes N.H. Admin. Code § En 702.01 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, Expires 3/21/2034 (see Revision Note at chapter heading for En 700).

"Customer" means any person, firm, corporation, municipality, or any other entity being supplied sewage disposal service by a sewer utility. Notes N.H. Admin. Code § En 702.02 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, Expires 3/21/2034…

"Department" means the New Hampshire department of energy. Notes N.H. Admin. Code § En 702.03 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, Expires 3/21/2034 (see Revision Note at chapter heading for En 700).

"Main" means a sewage pipe owned, operated, or maintained by a sewer utility which is used to transport sewage from the service pipe to the point of disposal. Notes N.H. Admin. Code § En 702.04 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024,…

"Meter" means a device installed by a sewer utility for the measurement of water quantities to be used as a basis for determining charges for water service. Notes N.H. Admin. Code § En 702.05 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, E…

"Septic pumping" means the removal of sludge and scum from a septic or holding tank system for transport to appropriate disposal facilities. Notes N.H. Admin. Code § En 702.06 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, Expires 3/21/2034…

"Service pipe" means the sewer utility-owned pipe used to transport sewage from the customer-owned service pipe to the main. Notes N.H. Admin. Code § En 702.07 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, Expires 3/21/2034 (see Revision N…

"Sewage" means ground garbage, human or animal excretions, and all other waterborne waste normally disposed of by residential, industrial, or commercial facilities through a sanitary sewage disposal system excluding solid waste, industrial waste, and septic pumping. Notes N.H. Ad…

"Sewage disposal service" means the collection, transportation, treatment, and disposal of sewage including but not limited to the active processing of sewage to remove impurities and its ultimate discharge in the environment. This definition does not include septic pumping. Note…

"Sewage disposal system" means the plant and property, including all pipes, pumps, structures, and other facilities and equipment owned, operated, and controlled or managed by a sewer utility in connection with the sewage disposal service to its customers. Notes N.H. Admin. Code …

"Sewer utility" means any "public utility" as defined in RSA 362:2 owning, operating, or managing any plant or equipment or any part of the same for the furnishing of sewage disposal for the public except: (a) Municipal corporations operating within their corporate limits; (b) Mu…

"Water service" means the furnishing of water to a customer in this state by a water utility. Notes N.H. Admin. Code § En 702.12 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2024, Expires 3/21/2034 (see Revision Note at chapter heading for En 7…

"Water utility" means any "public utility" as defined in RSA 362:2 owning, operating, or managing any plant or equipment or any part of the same for supplying of water to the public, or engaged in the transmission or sale of water ultimately sold to the public within New Hampshir…

(a) Where the sewage disposal service to a customer is billed based on metered water consumption as measured by the water meter of the serving water utility, and where the water meter is found to be inaccurate, the customer's sewer bill shall be adjusted accordingly, following th…

(a) Sewer service shall not be disconnected due to nonpayment. (b) If the utility is a combined water and sewer utility, it may discontinue water service for nonpayment of sewer bills. Discontinuance of water service by either a water utility or a combined water and sewer utility…

Each sewer utility shall comply with rules governing provision of service to customers contained in En 1200, uniform administration of utility customer relations. Notes N.H. Admin. Code § En 703.03 Derived from Number 15, Filed April 11, 2024, Proposed by #13912, Effective 3/21/2…

(a) The sewer utility shall not receive for treatment or allow the discharge into the sewage disposal system any of the following:(1) Any substance of a type or quality or in a quantity which would impair its ability to render sewer service; (2) Any substance which is not sewage,…

(a) No physical connection shall be permitted, except as provided in (b) below, including but not limited to connections of the following types: (1) Between one sewer system and another; (2) Between a sewer system and a stream; or (3) Between a sewer system and a public or privat…