Public safety telecommunicator training

The curriculum of each basic telecommunicator training class and in-service training each year for telecommunicators shall include: A. crisis management and intervention; B. dealing with individuals who are experiencing mental health issues; C. methods of de-escalation; D. peer-to-peer intervention; E. stress management; F. racial sensitivity; G. reality-based situational training; and H. high-quality telecommunicator cardiopulmonary resuscitation using the most current nationally recognized emergency cardiovascular care guidelines. Training on high-quality telecommunicator cardiopulmonary resuscitation shall include instruction on out-of-hospital cardiac arrest protocols and compression-only cardiopulmonary resuscitation. History: Laws 2022, ch. 56, § 19; 2025, ch. 47, § 2.