North Carolina Administrative Code

SECTION .0700 – WAGERING ACCOUNTS 24 NCAC 06A .0701 Wagering Account Requirements (a) The Operator shall adopt Internal Controls related to Account registration. An Individual shall have an established Wagering Account with the Operator to participate in Wagering over the Interne…

24 NCAC 06A .0702 Age and Identity Verification (a) The Operator shall put in place and utilize sufficient measures to verify the age and identity of the Registered Player that is necessary for the remote, electronic establishment of Wagering Accounts. (b) The Operator is respons…

24 NCAC 06A .0703 Limitation to One Account Per Player An Individual may not have more than one Wagering Account with an Operator. The Operator shall implement Internal Controls to terminate Accounts of an Individual that establishes or seeks to establish more than one username o…

24 NCAC 06A .0704 Terms and Conditions and Privacy Policies for Wagering Accounts (a) All terms and conditions and privacy policies for Wagering Accounts shall be readily accessible to the Player before and after registration and noticed when materially updated beyond grammatical…

24 NCAC 06A .0705 Responsible Gaming and Problem Gambling Information An Operator shall provide the following Commission-approved responsible gaming and problem gambling information that shall be readily accessible to a Player: (1) Commission-approved telephone numbers or website…

24 NCAC 06A .0706 Account Access (a) The Operator shall use authentication credentials, including a username, or similar identity indicator, and a password or a secure alternative means to ensure that only the Player has access to the Wagering Account. Allowable authentication cr…

24 NCAC 06A .0707 Financial Transactions The Operator shall provide the Registered Player written confirmation or denial of every financial transaction initiated on Wagering Accounts, including: (1) the type of transaction, such as a deposit or withdrawal; (2) the transaction val…

24 NCAC 06A .0708 Account Deposits (a) A Wagering Account may be funded using approved methods which shall produce a sufficient audit trail for verification of the source of funds of the Wagers. The Operator's Internal Controls shall include a list of funding methods it intends t…

24 NCAC 06A .0709 Failed Electronic Funds Transfers Where financial transactions are conducted through electronic funds transfers, the Operator shall have security measures and Internal Controls to prevent electronic funds transfer fraud. A failed electronic funds transfer attemp…

24 NCAC 06A .0710 Account Withdrawals (a) An Operator shall not restrict the Registered Player from withdrawing the Registered Player's own funds or withdrawing Winnings from Wagers placed using the Registered Player's own funds, whether the Account is open or closed, except as o…

24 NCAC 06A .0711 Account Adjustments All adjustments to Wagering Accounts for amounts of five hundred dollars ($500.00) or less shall be periodically reviewed by supervisory personnel as set forth in the Operator's Internal Controls. Other adjustments shall be authorized by supe…

24 NCAC 06A .0712 Account Information On request of the Registered Player, the Operator shall provide a statement detailing Account activity for the past year, including Wagers, deposit amounts, withdrawal amounts, and bonus or promotion information, including amounts remaining f…

24 NCAC 06A .0713 Responsible Gaming Limits (a) An Operator shall allow a Registered Player to limit the amount of player funds that may be deposited into a Wagering Account and spent through such Account. (1) A deposit limit shall be offered on a daily, weekly, and monthly basis…

24 NCAC 06A .0714 Suspension and Restoration of Wagering Accounts (a) An Operator shall place a Wagering Account into a suspended mode: (1) when a Registered Player blocks themselves from Wagering for a specified period, which shall not be a period less than 72 hours, pursuant to…

24 NCAC 06A .0715 Account Closure An Operator shall provide a conspicuous and readily accessible method for a Registered Player to close their Wagering Account through the Account management or similar page or through the Operator's customer support team. (1) Upon closure by the …

24 NCAC 06A .0716 Dormant Accounts Wagering Accounts with no Player initiated activity for at least three years shall be closed. Upon closure of a dormant Account, the Operator shall make reasonable efforts to contact the Registered Player to return any unclaimed funds. After 120…

24 NCAC 06A .0717 Test accounts An Operator shall establish and maintain test Accounts to be used by the Operator and the Commission or Director to test and audit the various components and operation of the systems used for Wagering pursuant to Internal Controls, which shall addr…

Section .0800 - Wagering Facilities 24 NCAC 06A .0801 Wagering Facility Location The Operator shall provide written notice to the Commission of the proposed physical location of the Wagering Facility, or of any proposed changes to the location of an existing Wagering Facility in …

24 NCAC 06A .0802 Floor Plan AND EQUIPMENT LIST (a) The Operator shall establish and submit to the Director for approval a detailed floor plan of the Wagering Facility. The proposed floor plan shall detail: (1) a drawing to scale of the Wagering Facility, and each floor thereof, …

24 NCAC 06A .0803 Wagering FACILITY RESTRICTIONS (a) An Operator's Internal Controls for the Wagering Facility shall be established so as to control access by the general public and prevent entry by an Underage Person or an Individual otherwise not permitted to place Wagers. (b) …

24 NCAC 06A .0804 Responsible Gaming and Problem Gambling Information Commission-approved or Director-approved responsible gaming and problem gambling information shall be prominently displayed in the Wagering Facility. The Wagering Facility shall: (1) post in a conspicuous place…

24 NCAC 06A .0805 Anonymous Wagers and Payouts Greater Than $10,000 (a) The requirements of this Rule only apply to Wagers and payouts not associated with a Wager placed through a Wagering Account. (b) Prior to accepting a Wager in excess of ten thousand dollars ($10,000) or maki…

24 NCAC 06A .0806 Wagering Windows (a) A Wagering Facility may have one or more Wagering Windows. A Wagering Window shall: (1) be designed and constructed to provide maximum security for the materials stored and the activities performed therein, in a manner approved by the Direct…

24 NCAC 06A .0807 Wrong Ticket Claims Subject to a Ticket Writer's discretion, a claim by a Player that they have been issued a Wagering Ticket other than that requested shall be made before the Player has left the Wagering Window or before the Ticket Writer has initiated a trans…

24 NCAC 06A .0808 Acceptance of Tips A tip wager is a cash payment, voucher, a posted wager, or an unposted wager to be determined by a Ticket Writer that is given as a gratuity. A Wagering Ticket may be received as a tip wager by an employee of a Wagering Facility so long as: (1…

24 NCAC 06A .0809 Wagering Kiosks A Wagering Facility may use Wagering Kiosks for Wagering Activity in a location approved by the Director. A Wagering Kiosk shall be established and operated as follows: (1) All aspects of a Wagering Kiosk, including the computer and related hardw…

24 NCAC 06A .0810 Drop and Count (a) The Wagering Facility shall have a count room whose physical access shall be limited to count team employees, designated staff, Commission staff, and other Persons authorized by the Operator. The count room shall remain locked unless entry and…

24 NCAC 06A .0811 Winning Wagers and Vouchers The requirements of this Rule only apply for Wagers and payouts not associated with a Wagering Account: (1) Payment on valid Wagering Tickets shall be made only if presented and validated within one year following the settling of the …

24 NCAC 06A .0812 Cashiers, Windows, and Cages (a) The Wagering Facility shall have within it or immediately adjacent to it a physical structure known as a cashiers' cage (cage) to house the cashiers. A Wagering Facility may also have within or immediately adjacent to the Wagerin…

24 NCAC 06A .0813 Surveillance System and Procedures The Wagering Facility shall install, maintain, and operate a Surveillance System that has the capability to monitor and record continuous unobstructed views of Wagering and financial transactions as well as dynamic displays of …

24 NCAC 06A .0814 WAGERING Facility Security Procedures (a) The Internal Controls shall include appropriate Wagering Facility security procedures to enable a suitable response to a security issue within the Wagering Facility and prevent a Person from tampering with or interfering…

24 NCAC 06A .0815 Controlled Keys (a) The Wagering Facility shall implement Internal Controls to safeguard the use, access, and security of Wagering Facility keys. (b) Custody of all keys involved in the drop and count shall be maintained by a department independent of the drop a…

24 NCAC 06A .0816 WAGERING FACILITY INSPECTIONS (a) Prior to the initial opening of a Wagering Facility, the Operator shall submit a written request to the Director for a pre-operational inspection to verify that the proposed Wagering Facility complies with the requirements of th…

SECTION .0900 – Advertising and Marketing 24 NCAC 06A .0901 Advertising and Marketing Generally (a) The Operator shall ensure that its Advertisements, marketing, and other promotional materials published, aired, displayed, disseminated, or distributed by or on behalf of any Opera…

24 NCAC 06A .0902 Advertising to Underage Persons Prohibited (a) Advertising, marketing, and other promotional materials published, aired, displayed, disseminated, or distributed by or on behalf of any Operator shall state that Players shall be 21 years of age or older to partici…

24 NCAC 06A .0903 No Direct Advertising to Voluntarily Excluded Persons (a) No Operator shall allow, conduct, or participate in any advertising, marketing, or branding for Wagering that is aimed at Persons who have enrolled in the Voluntary Exclusion Program pursuant to G.S. 18C-…

24 NCAC 06A .0904 Disclosure of Operator; Operator Ultimately Responsible (a) Advertisements, promotions, and marketing messages used by an Operator or disseminated for the benefit of an Operator shall disclose the identity of the Operator. (b) Each Operator shall be responsible …

24 NCAC 06A .0905 Information to Promote Responsible Gaming (a) Advertising, marketing, and other promotional materials published, aired, displayed, disseminated, or distributed by or on behalf of any Operator shall include a link to and phone number for the North Carolina Proble…

24 NCAC 06A .0906 Limitation on Representations about Winnings An Operator shall only make representations concerning Winnings that are accurate, not misleading to a reasonable person, and capable of substantiation at the time of the representation. For purposes of this Rule, an …

24 NCAC 06A .0907 False or Misleading Advertising (a) An Operator shall not allow, conduct, or participate in any unfair or deceptive advertising, marketing, branding, or other promotional materials for Wagering. Advertising, marketing, or branding that is unfair or deceptive inc…

24 NCAC 06A .0908 Opt-Out from Direct Marketing (a) Each direct Advertisement, marketing, or other promotional materials about Wagering shall clearly and conspicuously describe a method by which an Individual may opt out of receiving future direct Advertisements. (b) An Operator …

24 NCAC 06A .0909 Retention of Advertising Materials The Operator shall retain and maintain, in a manner consistent with this Rule, any materials used to advertise, market, publicize, brand, or otherwise promote Wagering in this State for two years from the end of the advertising…

Subchapter 06b – sports wagering section .0100 – general provisions 24 NCAC 06B .0101 Definitions In addition to defined terms in G.S. 18C-901, G.S. 18C-1001, and 24 NCAC 06A .0101, the following definitions apply in this Subchapter B of the Rules Manual: (1) "Amateur Sports" has…

24 NCAC 06B .0102 Incorporation by Reference (a) For the purpose of the Rules in this Subchapter, the following Rules, standards and other requirements are hereby incorporated by reference, including subsequent amendments and editions: (1) Gaming Laboratories International, GLI-3…

Section .0200 – Licensing Provisions 24 NCAC 06B .0201 Sports Wagering Operator Licensing (a) The Director shall issue a Sports Wagering Operator License after finding that the Applicant meets the requirements of the Act and these Rules. (b) It shall be unlawful for any Person to…

24 NCAC 06B .0202 Service Provider Licensing (a) The Director shall issue a Service Provider License after finding that an Applicant meets the requirements of the Act and these Rules. (b) It shall be unlawful for any Person to offer or provide Covered Services to a Sports Wagerin…

24 NCAC 06B .0203 Supplier Licensing (a) The Director shall issue a Supplier License after finding that an Applicant meets the requirements of the Act and these Rules. (b) It shall be unlawful for any Person to offer or provide services, goods, software, or components to a Sports…

24 NCAC 06B .0204 Provisional Supplier License (a) The Director may issue a Provisional Supplier License to an Applicant whose submitted application facially contains all required information and materials such that the application may be deemed administratively sufficient. (b) T…

24 NCAC 06B .0205 Payment of License Application Fee; Expenses for Denied License Application (a) Upon filing of an application for a License or renewal, an Applicant shall pay by wire transfer of funds the applicable License application fee: (1) One million dollars ($1,000,000) …

24 NCAC 06B .0206 Written Designation Agreement (a) In order to qualify for a Sports Wagering Operator License, the Applicant shall enter into and maintain a Written Designation Agreement with a Persons or Persons enumerated under G.S. 18C-905(a). (b) The Applicant or Sports Wage…