Section 11.9. Immunity.
(a) Generally.--No wireless provider or VoIP provider or its officers, directors, employees, agents or vendors shall be liable to any person for civil damages resulting from or caused by such provider's, its officers', directors', employees', agents' or suppliers' participation in or acts, failure or omissions in connection with that participation in the development, design, installation, operation, maintenance, performance or provision of wireless E-911 service or 911 service, except for willful or wanton misconduct.
(b) Parity of liability.--A wireless provider or VoIP provider shall have the same immunity from liability for transmission errors or failures, network outages or other technical problems that arise in the course of handling emergency calls or providing emergency services, including wireless E-911 service, as a local exchange carrier enjoys in the course of handling such calls or providing such services.
(c) Release of information.--No wireless provider or VoIP provider or its employees or agents shall be liable to any person for releasing wireless service customer information or VoIP service customer information to the agency or to any 911 system or wireless E-911 system, public agency or PSAP as required by this act or any law.
(11.9 amended July 9, 2008, P.L.948, No.72)