The division shall, prior to a formal hearing, notify the public utility complained of that a complaint has been made, and ten (10) days after notice has been given, the division may proceed to set a time and place for a hearing and an investigation as hereinafter provided.
Notice of complaint — Time and place of hearing
R.I. Gen. Laws § 39-4-4., under Chapter 39-4 Hearings and Investigations.
R.I. Gen. Laws § 39-4-4.