(a) The department shall establish and implement by rule a process by which management of a public property may submit formal complaints regarding the conduct or performance of a blind individual who has been licensed by the department to operate a vending facility on such public property through the business enterprise program for the blind.
(b) If a complaint is substantiated upon investigation by the department, then the department shall subject the licensed blind vending facility operator to a plan of corrective action and may subject the operator to further disciplinary action, including, but not limited to, retraining, placing the license in probationary status, emergency removal, and removal for cause.