1,230 sections in this chapter.
R.3 43 TAC §3.24 — NOTICE TO CUSTOMERS
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The department will provide contact information as may be appropriate to geographical locations and subject matter for purposes of directing complaints to the department. In addition to any other method used by the department to provide the information, the department will publis…
R.3 43 TAC §3.25 — COMPLAINT RESOLUTION
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(a) Review. The department will promptly review a complaint filed under § 3.23 of this subchapter (relating to Filing a Complaint) and will make every reasonable effort to resolve the matter consistent with applicable law. (b) Resolution. After reviewing the complaint the departm…
R.3 43 TAC §3.26 — COMPLAINT DATA COLLECTION, ANALYSIS, AND REPORTING
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(a) Data collection. The department will maintain a computer database for complaints. The database will contain for each complaint filed under § 3.23 of this subchapter (relating to Filing a Complaint) customer information that is appropriate for the compilation and analysis of d…