Removal of Content; Exceptions

Sec. 120.103. REMOVAL OF CONTENT; EXCEPTIONS. (a) Except as provided by Subsection (b), if a social media platform removes content based on a violation of the platform's acceptable use policy under Section 120.052, the social media platform shall, concurrently with the removal: (1) notify the user who provided the content of the removal and explain the reason the content was removed; (2) allow the user to appeal the decision to remove the content to the platform; and (3) provide written notice to the user who provided the content of: (A) the determination regarding an appeal requested under Subdivision (2); and (B) in the case of a reversal of the social media platform's decision to remove the content, the reason for the reversal. (b) A social media platform is not required to provide a user with notice or an opportunity to appeal under Subsection (a) if the social media platform: (1) is unable to contact the user after taking reasonable steps to make contact; (2) knows that the potentially policy-violating content relates to an ongoing law enforcement investigation; or (3) removed the content under Section 120.102(b) due to a complaint that the content was explicit deep fake material. Added by Acts 2021, 87th Leg., 2nd C.S., Ch. 3 (H.B. 20), Sec. 2, eff. December 2, 2021. Amended by: Acts 2025, 89th Leg., R.S., Ch. 749 (H.B. 3133), Sec. 6, eff. September 1, 2025.