Enforcement; Complaint Resolution

Sec. 258.006. ENFORCEMENT; COMPLAINT RESOLUTION. (a) The commission shall enforce this chapter in accordance with: (1) Subchapter C, Chapter 241, against a hospital licensed under that chapter as if the hospital violated that chapter; (2) Chapter 577 and rules adopted under Sections 577.010 and 577.013, against a hospital licensed under Chapter 577 as if the hospital violated that chapter; and (3) rules adopted under Section 241.026(a). (b) The commission shall establish a process to provide prompt review and timely resolution of each complaint submitted under this chapter. The commission must: (1) develop a procedure, or designate an existing procedure, through which a party may submit a written or verbal complaint; (2) establish a time to review and respond to the complaint; and (3) provide the complainant written notice of the commission's decision regarding the complaint, including: (A) the contact information of the commission employee responsible for the complaint; (B) commission actions in reviewing, evaluating, or investigating the complaint; (C) the results of the commission's review of the complaint; (D) for each reviewed complaint for which an investigation is not conducted, an explanation of the reason the commission resolved the complaint without investigation; and (E) the date the complaint is resolved. (c) All information and materials in the possession of or obtained or compiled by the commission in connection with a complaint and investigation are confidential and not subject to disclosure in accordance with: (1) Section 241.051(d) for a complaint submitted against a hospital licensed under Chapter 241; or (2) Section 577.013(e) for a complaint submitted against a hospital licensed under Chapter 577. Added by Acts 2025, 89th Leg., R.S., Ch. 398 (H.B. 2187), Sec. 6, eff. September 1, 2025.