Priorities For Complaint Investigations

Sec. 402.0235. PRIORITIES FOR COMPLAINT INVESTIGATIONS. (a) The division shall assign priorities to complaint investigations under this subtitle based on risk. In developing priorities under this section, the division shall develop a formal, risk-based complaint investigation system that considers: (1) the severity of the alleged violation; (2) whether the alleged violator showed continued or wilful noncompliance; and (3) whether a commissioner order has been violated. (b) The commissioner may develop additional risk-based criteria as determined necessary. Added by Acts 2005, 79th Leg., Ch. 265 (H.B. 7), Sec. 2.003, eff. September 1, 2005.