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494 chapters · 14,705 sections in this title.
Tex. Government Code § 2114.001 Definition
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Sec. 2114.001. DEFINITION. In this chapter, "state agency" means a department, commission, board, office, or other agency in the executive or judicial branch of state government that is created under the constitution or a statute of this state. The term includes an institution of…
Tex. Government Code § 2114.002 Customer Service Input
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Sec. 2114.002. CUSTOMER SERVICE INPUT. (a) A state agency shall create an inventory of external customers for each budget strategy listed in the General Appropriations Act for that agency. (b) Each agency shall gather information from customers using surveys, focus groups, mobile…
Tex. Government Code § 2114.003 Performance Measures
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Sec. 2114.003. PERFORMANCE MEASURES. The Legislative Budget Board and the Governor's Office of Budget and Policy shall jointly develop a standardized method to measure customer service satisfaction and create standardized performance measures for state agencies in this area. Adde…
Tex. Government Code § 2114.004 Inspections
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Sec. 2114.004. INSPECTIONS. The Legislative Budget Board and the Governor's Office of Budget and Planning may inspect a state agency and analyze its customer service performance by sending a customer service evaluator to confidentially pretend to be a customer of that agency. Add…