17B-2a-826. Public transit district office of constituent services and office of coordinated mobility.
(1) The executive director of a large public transit district shall create and employ an office of constituent services. The duties of the office of constituent services described in Subsectionshall include: (1)(a) establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district; keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and reporting complaints, comments, concerns, and other communications to management.
(2) A large public transit district shall create and employ an office of coordinated mobility. The duties of the office of coordinated mobility shall include: establishing a central call number to facilitate human services transportation; coordinating all human services transportation needs within the public transit district; receiving requests and other communications regarding human services transportation; receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and supporting local efforts and applications for additional funding.