26B-6-704. Investigation of complaints -- Procedures -- Rulemaking.
(1) Except as provided in Subsection, the ombudsman shall, upon receipt of a complaint, investigate the complaint. (3)
(2) An ombudsman's investigation of a complaint may include: a referral to a governmental entity or other services; the collection of facts, information, or documentation; holding an investigatory hearing; or an inspection of the premises of the person named in the complaint.
(3) The ombudsman may decline to investigate a complaint. If the ombudsman declines to investigate a complaint, the ombudsman shall notify the complainant and the division of the declination.
(4) The division shall make rules, in accordance with, that govern the ombudsman's process for: Title 63G, Chapter 3, Utah Administrative Rulemaking Act receiving and processing complaints; and conducting an investigation in accordance with this section.