31A-2-215. Consumer education.
(1) In furtherance of the purposes in Section, the commissioner may educate consumers about insurance and provide consumer assistance. 31A-1-102
(2) Consumer education may include: outreach activities; and the production or collection and dissemination of educational materials.
(3) Consumer assistance may include: explaining: the terms of a policy; a policy's complaint, grievance, or adverse benefit determination procedure; and the fundamentals of self-advocacy; and informal efforts to negotiate a resolution of a dispute between a consumer and a licensee.
(4) Notwithstanding Subsection (3) and Section, consumer assistance may not include: 31A-2-216 commencing an administrative, judicial, or other proceeding against a licensee to obtain specific relief from the licensee for a specific consumer; or otherwise representing a consumer in any administrative, judicial, or other proceeding.
(5) Nothing in this section prohibits the commissioner from taking enforcement action for violations under Section. 31A-2-308
(6) The commissioner may adopt rules necessary to implement the requirements of this section.