31A-2-216. Office of Consumer Health Assistance.
(1) The commissioner shall establish an Office of Consumer Health Assistance before July 1, 1999.
(2) The office shall: be a resource for health insurance consumers concerning health insurance coverage or the need for such coverage; help health insurance consumers understand: contractual rights and responsibilities; statutory protections; and available remedies, including adverse benefit determination processes; educate health insurance consumers: by producing or collecting and disseminating educational materials to consumersand health insurers; and through outreach and other educational activities; for health insurance consumers that have difficulty in accessing their health insurance policies because of language, disability, age, or ethnicity, provide information and services, directly or through referral; analyze and monitor federal and state consumer health insurance statutes, rules, and regulations; and summarize information gathered under this section and make the summaries available to the public, government agencies, and the Legislature.
(3) The office may: obtain data from health insurance consumers as necessary to further the office's duties under this section; investigate complaints and attempt to resolve complaints at the lowest possible level; and assist, but not testify or represent, a consumer in an adverse benefit determination, arbitration, judicial, or related proceeding, unless the proceeding is in connection with an enforcement action under Section. 31A-2-308
(4) The commissioner may adopt rules necessary to implement the requirements of this section.