69-2-204. Public safety answering point 911 call processing standards.
(1) As used in this section: "Transfer rate" means the percentage of 911 calls that are: received by a public safety answering point during a fiscal year; and transferred to another location in the state. "Transfer rate" does not include transfers from a public safety answering point to: 988 services; poison control; or until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety.
(2) A public safety answering point shall: maintain a transfer rate that is no more than 2%; answer: 90% of all 911 calls within 15 seconds; and 95% of all 911 calls within 20 seconds; adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section; 63H-7a-204 participate in the Utah Communications Authority's annual interoperability exercise; and maintain designation as an emergency medical service dispatch center in accordance with Section. 53-2d-403