Public Safety Computer-Aided Dispatch (CAD) Software, The Supply Map

Public Safety Computer-Aided Dispatch (CAD) Software

Mission-critical software platform used by 911 Public Safety Answering Points (PSAPs) to receive emergency calls, dispatch police/fire/EMS units, track unit locations, and coordinate multi-agency response. CAD is the operational backbone of every 911 center. US market dominated by Motorola Solutions (PremierOne), Tyler Technologies (New World), Hexagon Safety (I/CAD), and Central Square. A cyberattack or critical software failure in a dominant CAD platform can simultaneously disable 911 dispatch across dozens to hundreds of jurisdictions sharing the same software version.

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1 company produce public safety computer-aided dispatch (cad) software.

Motorola Solutions(MSI)

HQ US45% share

Motorola Solutions, Inc. (Chicago IL; NYSE: MSI; ~$10B revenue; spun off from Motorola Inc. 2011) is the dominant public safety land mobile radio (LMR) OEM in the United States and globally, selling radios under the MOTOTRBO (digital DMR/P25) and APX (mission-critical P25 Phase II) series. Motorola sells OEM Li-ion battery packs under its own brand for all APX and MOTOTRBO radio models — these batteries are a significant aftermarket revenue source at premium ASPs ($50-$150 per battery vs. $15-$35 for aftermarket equivalents). OEM Motorola radio batteries are manufactured in China under contract by Shenzhen-area manufacturers, then branded and boxed as Motorola products. Public safety agencies (police, fire, EMS) often specify OEM Motorola batteries only — a policy that protects officer safety in field conditions but also locks agencies into Motorola's China-manufactured battery supply chain.