§2891c Transparency Regarding Finances and Performance Metrics

Summary

The Secretary of Defense must require each landlord to send an annual report about every housing unit they provide. The report must include a full summary of the landlord’s finances; amounts for base management, asset management, preferred return, residual cashflow distribution, and deferred or other fees; basic details for each insurance policy (what it covers, deductible, policy limit, and total premium); and the total paid to tenants through any dispute resolution process. Defined terms (one line each): base management fees — monthly fees for rent processing, inspections, and maintenance handling; asset management fees — fees to keep and repair units over time; preferred return fees — payments to preferred investors; residual cashflow distribution — steps taken when a project is in poor financial shape; deferred fee — a fee not paid in a calendar year to meet other obligations. At least once a year, if a tenant asks, the installation housing office must provide an assessment of the indicators behind performance scores for each housing contract and information on how incentive fees are used. The indicators must at minimum cover tenant satisfaction, maintenance management, safety, and financial management. The assessment must describe each indicator, note limits of survey data, explain how tenant satisfaction and maintenance are calculated, and say if any data is missing. The incentive-fee information must list the fees, the metrics that determine them, whether fees were paid or withheld during the covered period, and why any were withheld.