§5721 Regulations

Summary

The Commission must make rules to correct billing mistakes for purchases put on a phone bill. The rules must stop unfair or deceptive acts that try to get around customer rights. They must be largely like the rules for credit billing disputes under the Truth in Lending and Fair Credit Billing Acts. Any rule made here counts as a rule under section 57a(a)(1)(B). The Commission had to issue these rules within 270 days after October 28, 1992, using the rule‑making steps in section 553 of title 5. Breaking these rules counts as a violation of section 45 about unfair or deceptive acts. For this part, phone carriers are covered by the Commission’s authority. When making the rules, the Commission must consider things like how customers start reviews, how billing companies and carriers respond, how delivery is investigated, limits on carrier duties (for example, about proving delivery of audio or entertainment), when charges must be set aside, limits on collections, how disputes affect credit reports, quick crediting of accounts, rights on claims and defenses, and whether the rules should differ from Truth in Lending rules to protect customers and keep costs reasonable.