§9575 Performance Management

Summary

The Director must make good customer service the top priority for everything the Institute and any National Education Center does. To keep users satisfied, the Director must get and use feedback to predict needs; share information quickly in easy-to-use forms for researchers, practitioners, and the public; use modern technology and electronic data from states and local education agencies to collect and distribute information efficiently; set and check measures that show how good the data and reports are; keep improving management and practices; and make information available to the public without delay.