42 U.S.C. § 915: Single point of contact for…

Summary

The head of Social Security must set up a system so people whose Social Security number was misused, whose records at the agency were affected, or whose Social Security card was lost in the mail have one main contact at the agency while the problem is fixed. That contact will follow the case through to the end and work with other parts of the agency to solve issues quickly. The single contact will be a team or small group of trained staff who can coordinate with other units and who stay responsible for the case until it is resolved. Team members can change when needed, but the agency must keep case records continuous and tell the person when appropriate.

Title 42, §915

The Public Health and Welfare, Source: USLM XML via OLRC

(a)In general

The Commissioner of Social Security shall establish and implement procedures to ensure that any individual whose social security account number has been misused (such as to fraudulently obtain benefits under subchapter II, VIII, or XVI of this chapter, or in a manner that affects an individual’s records at the Social Security Administration, or in a manner that prompts the individual to request a new social security account number) or whose Social Security card has been lost in the course of transmission to the individual has a single point of contact at the Social Security Administration throughout the resolution of the individual’s case. The single point of contact shall track the individual’s case to completion and coordinate with other units to resolve issues as quickly as possible.

(b)Single point of contact

(1)In general

For purposes of subsection (a), the single point of contact shall consist of a team or subset of specially trained employees who—

(A)have the ability to coordinate with other units to resolve the issues involved in the individual’s case, and

(B)shall be accountable for the case until its resolution.

(2)Team or subset

The employees included within the team or subset described in paragraph (1) may change as required to meet the needs of the Social Security Administration, provided that procedures have been established to—

(A)ensure continuity of records and case history, and

(B)notify the individual when appropriate.

Statutory Notes and Related Subsidiaries

Effective Date

Pub. L. 119–119, § 2(b), Oct. 7, 2026, 140 Stat. 1064, provided that: “The amendment made by subsection (a) [amending this section] shall take effect 180 days after the date of enactment of this Act [Oct. 7, 2026].”

§915 Single Point of Contact for Identity Theft Victims

Summary

Title 42, §915

Notes & Related Subsidiaries

Statutory Notes and Related Subsidiaries

Effective Date

Citations & Metadata