Title 49 › SUBTITLE IV — INTERSTATE TRANSPORTATION › PART A — RAIL › CHAPTER 117 — ENFORCEMENT: INVESTIGATIONS, RIGHTS, AND REMEDIES › § 11708
The Surface Transportation Board must create, within 1 year of the Act, a voluntary and binding arbitration process to handle certain rail rate and practice complaints. The process covers disputes about rates, demurrage, extra charges, misrouting or mishandling of rail cars, and how a carrier’s published rules are applied to specific shipments. It does not cover requests for licenses or exemptions, broad industry-wide rules for the future, enforcing labor-protection terms, or disputes only between rail carriers. Parties may still use private arbitration if they want. Arbitration can only happen when all relevant parties agree in writing and a complaint is filed or the Board follows other rules it creates. For rate disputes, arbitration may be limited to cases where the carrier has market dominance. The Board can start arbitration within 40 days after a complaint. Once arbitration starts, the Board will not separately review the same dispute between the same parties. Arbitrators come from a Board roster of private-sector experts and must be impartial. If parties cannot agree on an arbitrator, they pick by alternately striking names. Costs charged by the Board and arbitrators are split equally; each party pays its own legal costs. Arbitrators must write decisions with facts and conclusions, follow sound rail economics, and the decisions bind the parties but do not set precedent. An arbitrator must be selected within 14 days of starting arbitration, the evidence phase must finish within 90 days unless extended, and the decision must be issued within 30 days after the record is closed. Awards can include damages or rate prescriptions but are capped: practice disputes up to $2,000,000, rate disputes up to $25,000,000, and any rate prescription no longer than 5 years. A party can ask the Board to review an arbitration decision for certain problems like abuse of authority, conflict with law, economics issues, or exceeding the award limits.
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Legislative History
Reference
Citation
49 U.S.C. § 11708
Title 49, Transportation
Last Updated
Sep 22, 2026
Release point: 119-110