EGAN · CIK 1066194
What eGain Corp. told the SEC could break it.
eGain's most distinctive exposure is its concentration in India: about 43% of its workforce — including most of its R&D — sits there, putting its development and support capacity in one country. That makes it sensitive to U.S.–India relations, which the company says have been strained by the U.S. imposition of a 50% tariff on Indian goods effective August 27, 2025, introducing significant uncertainty for its product development, support and services operations and exposing it to rising local wage competition. It also carries some customer concentration: a single customer, who is also a partner, accounted for 16% of total revenue in fiscal 2025, so the loss of a key account would materially affect results.
3 self-disclosed vulnerabilities, pulled from its own filings, each in the company’s words, with the source. This is the risk register almost nobody reads.
In its own words
What could break it.
Customer concentration
- Largest customer (also a partner) ~16% of revenue; top three 18-22%medium
eGain's revenue is concentrated — one customer, who is also a partner, accounted for 16% of total revenue in FY2025 (18% in FY2024), and a few customers represent a meaningful share, so losing a key account would materially affect results.
“One customer, who is also a partner, accounted for 16 % and 18 % of total revenue for the years ended June 30, 2025 and 2024, respectively.”
SEC filing →As of 2025
Geographic concentration
- Workforce concentrated in India (~43%, incl. most R&D)medium
Approximately 43% of eGain's workforce is in India (45% of whom are in R&D), concentrating its development and support capacity there and exposing it to rising local wage competition and India-specific operational/geopolitical risk.
“As of June 30, 2025, approximately 43% of our workforce was employed in India.”
Regulatory & policy
- 50% U.S. tariff on Indian goods straining U.S.-India relationsmedium
With ~43% of its workforce in India, eGain is exposed to deteriorating U.S.-India relations; the U.S. imposition of a 50% tariff on Indian goods effective August 27, 2025 introduced significant uncertainty for its product development, support, and services operations.
“the U.S. administration's imposition of a 50% tariff on Indian goods effective August 27, 2025, have introduced significant uncertainties. This tariff escalation has strained U.S.-India relations.”
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