Postal Commission Revamps Mail Performance Reports
Published Date: 12/18/2025
Proposed Rule
Summary
The Postal Regulatory Commission wants to update how the Postal Service reports its delivery performance for Market Dominant products. These changes aim to make the reports clearer, more accurate, and easier to understand, based on new laws and past experience. If you care about mail delivery, you can share your thoughts by January 19, 2026, before the new rules take effect.
Analyzed Economic Effects
4 provisions identified: 4 benefits, 0 costs, 0 mixed.
Limits on Using Internal Measurement Systems
The Postal Service cannot use internal or hybrid service performance measurement systems for public reporting without prior Postal Regulatory Commission approval. Before proposing such changes, the Postal Service must file a notice and show, by a "preponderance of the evidence," that the systems will produce accurate, reliable, representative, and useful data; proposed changes cannot be implemented until approved.
30-Day Advance Notice for Delivery Standard Changes
The Postal Service must give the Commission at least 30 days' notice before implementing changes to external measurement systems, reporting methods, or any change to service standard delivery day ranges and origin/destination ZIP Code pairs that affect delivery days. Notices about service standard changes must list affected locations (at the service-standard granularity), product categories, the current and planned service standard, and the implementation date in plain language.
Annual Performance Targets Due 60 Days In
For each fiscal year the Postal Service must set reasonable performance targets for every market dominant product and provide those targets to the Commission no later than 60 days after the fiscal year begins. The Postal Service must include enough information for the Commission to determine, by a preponderance of the evidence, that each target is reasonable, and the Commission will use those targets to evaluate compliance.
New Or Changed Products Must Include Measurement Plans
When proposing a new market dominant product or changes to an existing one, the Postal Service must also propose any new or revised service performance measurement systems, service standards, service goals (including performance targets), and data reporting elements and methodologies.
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