Agency Information Collection Activities: Requests for Comments; Clearance of a Renewed Approval of Information Collection: Employee Assault Prevention and Response Plan
Published Date: 1/29/2026
Notice
Summary
The FAA is asking for comments as it plans to renew its rule requiring airlines to submit plans that protect their customer service agents from assaults. This affects airlines with certificate holders and helps keep workers safe by making sure these plans are up-to-date. Comments are due by March 30, 2026, and the process won’t cost extra money but helps improve safety and communication.
Analyzed Economic Effects
2 provisions identified: 1 benefits, 1 costs, 0 mixed.
Airlines Must Submit Assault Plans
Part 121 air carriers must submit an Employee Assault Prevention and Response Plan (EAPRP) to the FAA as required by the FAA Reauthorization Acts of 2018 and 2024. The FAA estimates preparing a new plan takes 20 hours and a revision takes 2 hours, and lists the Estimated Total Annual Burden as $3,868. Submissions occur once for a new plan or when a plan is revised.
Protections for Airline Customer Agents
The EAPRP requirement is aimed at protecting airline customer service agents from verbal and physical assaults. Plans must be developed in consultation with the labor union representing those agents and must include reporting protocols for agents who have been the victim of an assault, per the FAA Reauthorization Acts of 2018 and 2024.
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