Keep Call Centers in America Act of 2025
Sponsored By: Representative Rep. McDonald Rivet, Kristen [D-MI-8]
Introduced
Summary
This bill would make keeping call centers in the United States a national policy. It would penalize employers that relocate or contract call‑center work overseas and require clear disclosures when customer service is handled abroad or by artificial intelligence.
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- Workers: Call center employees would get earlier warning before moves. Employers must give a 120‑day notice before relocating work and a company can be removed from the public list only if it brings jobs back and hires at least as many U.S. workers.
- Employers: Companies that offshore or outsource call center work would appear on a public list and could be barred from new federal grants or guaranteed loans for five years, subject to narrow waivers for national security or major harms.
- Consumers: Businesses would have to disclose the agent's physical location at the start of an interaction, reveal when AI is used, and provide an option to transfer to a U.S.-based human.
- Federal contracting and enforcement: The bill would create a statutory preference for U.S. employers in federal contracts, require call center work on civilian and defense contracts to be done in the United States, and give the Federal Trade Commission rules and penalties to enforce the disclosure requirements.
- Penalties and financial checks: Violations can bring civil fines up to $10,000 per day and, for recipients of federal awards, a monthly 8.3 percent penalty on disbursed funds plus possible cancellation.
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Bill Overview
Analyzed Economic Effects
3 provisions identified: 2 benefits, 1 costs, 0 mixed.
Customer service must say location and AI use
If enacted, businesses that handle customer service would have to say where each agent is located at the start. If any agent is outside the United States, they would have to offer an immediate transfer to a U.S.-based human. If a machine or AI is used, they would have to say so and offer a quick transfer to a U.S. human, by voice command if possible. There would be limited exceptions, like all agents being in the U.S., you knowingly contacting a foreign business, emergencies, or FTC-approved exemptions. These rules would start one year after enactment, and the FTC would enforce them and set the regulations.
Offshoring firms lose federal funding and face fines
If enacted, large call-center employers would have to give the Labor Department 120 days’ notice before moving 30% or more of call volume overseas or contracting it out, or face fines up to $10,000 per day. The Department would post a public list of such employers for up to five years; firms could be removed if they bring the work back or amend contracts to keep it in the U.S. Listed employers would be barred from new federal grants or guaranteed loans for five years, with narrow waivers; existing awards would face a monthly 8.3% penalty, halted disbursements, and cancellation after one year on the list. Federal agencies would prefer contractors not on the list, and any federal call center work would need to be done inside the United States. These rules would start one year after enactment, and the Labor Department would also report to Congress on federal call-center locations and AI-related job losses.
Workers keep federal benefits after offshoring
If enacted, you would not lose federal benefits just because your employer moves jobs overseas. This would protect unemployment pay, disability payments, and worker retraining or readjustment funds. It would bar using Title I to deny or withhold those federal benefits for that reason.
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Sponsors & CoSponsors
Sponsor
Rep. McDonald Rivet, Kristen [D-MI-8]
MI • D
Cosponsors
Rep. Fitzpatrick, Brian K. [R-PA-1]
PA • R
Sponsored 8/12/2025
Rep. Bacon, Don [R-NE-2]
NE • R
Sponsored 10/8/2025
Rep. Deluzio, Christopher R. [D-PA-17]
PA • D
Sponsored 11/10/2025
Rep. Goldman, Daniel S. [D-NY-10]
NY • D
Sponsored 1/30/2026
Rep. Tlaib, Rashida [D-MI-12]
MI • D
Sponsored 2/4/2026
Rep. Dingell, Debbie [D-MI-6]
MI • D
Sponsored 2/9/2026
Rep. Thanedar, Shri [D-MI-13]
MI • D
Sponsored 2/2/2026
Rep. Stevens, Haley M. [D-MI-11]
MI • D
Sponsored 2/2/2026
Roll Call Votes
No roll call votes available for this bill.
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