Social Security Data Transparency Act
Sponsored By: Representative Salinas
Introduced
Summary
This bill would require the Social Security Administration to publish public, monthly performance and workload metrics for SSA services. It would also require a live tracker for the SSA 800 number and monthly reporting of system outages to show when staff cannot perform their jobs.
Show full summary
- Families and beneficiaries get clearer timelines and service stats. The bill would publish measures such as the percentage of people who receive Old Age and Survivors benefits within 2 weeks and average time to payment from application.
- Disability applicants would see detailed processing and appeal data. Metrics would include average processing times at initial, reconsideration, and hearings levels, numbers pending, and percentages of claims filed online or scheduled within 28 days.
- Callers would gain real-time visibility into phone service. The live 800-number tracker would display call wait time, callback wait time, callers on hold, and callers waiting for a callback.
- Policymakers, watchdogs, and researchers would get monthly, public data on customer satisfaction, first contact resolution, 800-number performance, hearing formats, and system outages to inform oversight and improvements.
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Bill Overview
Analyzed Economic Effects
1 provisions identified: 1 benefits, 0 costs, 0 mixed.
Live Social Security wait times and metrics
If enacted, the Social Security Administration would have to post service and workload data on a public website within 90 days and update it every month. The data would cover first-contact resolution and customer satisfaction by service channel. It would include detailed 800-number stats, like total callers, average wait time, callback wait time, and the share who reach a representative. It would show processing times and outcomes for retirement and survivor claims, disability decisions and reconsiderations, and hearing wait times and counts by in-person, phone, and virtual. SSA would also run a live 800-number tracker showing current call wait time, callback wait time, callers on hold, and callers waiting for a callback. Each month, SSA would report system outages that kept staff from doing their jobs.
Sponsors & CoSponsors
Sponsor
Salinas
OR • D
Cosponsors
Sorensen
IL • D
Sponsored 12/2/2025
Roll Call Votes
No roll call votes available for this bill.
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