Stuck On Hold Act
Sponsored By: Senator John Kennedy
Introduced
Summary
Would require the Department of Veterans Affairs to install automated wait-time displays and automatic callbacks on its customer-service phone lines. For each covered line the system would tell callers the expected wait and automatically offer a callback when the anticipated wait exceeds 10 minutes, the Secretary would issue guidance to lower average waits on covered lines to 10 minutes or less within one year after enactment, and the measure excludes the toll-free veterans hotline under section 1720F(h) of title 38 and VA emergency department phone lines.
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Bill Overview
Analyzed Economic Effects
1 provisions identified: 1 benefits, 0 costs, 0 mixed.
Veterans get VA call callbacks
If enacted, this bill would require the VA to add an automated system to each covered customer service phone line. The system would tell callers the expected wait time. If the expected wait is more than 10 minutes, it would offer an automatic callback. The VA would have to put the system in place within one year of enactment. The VA would also have to issue guidance to try to keep average wait times at 10 minutes or less. The rule would not apply to the toll-free veterans hotline under 38 U.S.C. 1720F(h) or VA emergency department lines.
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Sponsors & CoSponsors
Sponsor
John Kennedy
LA • R
Cosponsors
Mark Kelly
AZ • D
Sponsored 11/10/2025
Roll Call Votes
No roll call votes available for this bill.
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