Title 47Telegraphs, Telephones, and RadiotelegraphsRelease 119-73

§617 Access to advanced communications services and equipment

Title 47 › Chapter CHAPTER 5— - WIRE OR RADIO COMMUNICATION › Subchapter SUBCHAPTER VI— - MISCELLANEOUS PROVISIONS › § 617

Last updated Apr 6, 2026|Official source

Summary

Makers of new advanced communications equipment (like phones, network gear, and related software) and providers of advanced communications services must make their products and services accessible and usable by people with disabilities when those products or services are sold or offered across state lines, unless making them accessible is not achievable. A maker or provider can meet this rule by building accessibility into the product or service itself, or by supporting third‑party assistive tools that are available to the user at little or no cost. If those options are truly not achievable, the maker or provider must make the product or service work with existing assistive devices people already use. Service providers must also avoid adding network features that would block accessibility. The Federal Communications Commission (FCC) had to write rules to implement these requirements within one year after October 8, 2010. The FCC’s rules must set performance goals, protect accessibility of content that was made accessible for transmission, explain who is responsible (makers, service providers, and app/service providers), and may offer technical standards as a safe harbor. Equipment already covered by section 255 before October 8, 2010 stays under section 255. Achievable means “with reasonable effort or expense,” as the FCC decides. The FCC can waive or exempt certain items (like multipurpose devices mainly used for other things, small entities, or customized equipment not sold to the public). Makers and providers are not required to make every feature usable for every disability.

Full Legal Text

Title 47, §617

Telegraphs, Telephones, and Radiotelegraphs — Source: USLM XML via OLRC

(a)(1)With respect to equipment manufactured after the effective date of the regulations established pursuant to subsection (e), and subject to those regulations, a manufacturer of equipment used for advanced communications services, including end user equipment, network equipment, and software, shall ensure that the equipment and software that such manufacturer offers for sale or otherwise distributes in interstate commerce shall be accessible to and usable by individuals with disabilities, unless the requirements of this subsection are not achievable.
(2)A manufacturer of equipment may satisfy the requirements of paragraph (1) with respect to such equipment by—
(A)ensuring that the equipment that such manufacturer offers is accessible to and usable by individuals with disabilities without the use of third party applications, peripheral devices, software, hardware, or customer premises equipment; or
(B)if such manufacturer chooses, using third party applications, peripheral devices, software, hardware, or customer premises equipment that is available to the consumer at nominal cost and that individuals with disabilities can access.
(b)(1)With respect to services provided after the effective date of the regulations established pursuant to subsection (e), and subject to those regulations, a provider of advanced communications services shall ensure that such services offered by such provider in or affecting interstate commerce are accessible to and usable by individuals with disabilities, unless the requirements of this subsection are not achievable.
(2)A provider of services may satisfy the requirements of paragraph (1) with respect to such services by—
(A)ensuring that the services that such provider offers are accessible to and usable by individuals with disabilities without the use of third party applications, peripheral devices, software, hardware, or customer premises equipment; or
(B)if such provider chooses, using third party applications, peripheral devices, software, hardware, or customer premises equipment that is available to the consumer at nominal cost and that individuals with disabilities can access.
(c)Whenever the requirements of subsection 11 So in original. Probably should be “subsection”. (a) or (b) are not achievable, a manufacturer or provider shall ensure that its equipment or service is compatible with existing peripheral devices or specialized customer premises equipment commonly used by individuals with disabilities to achieve access, unless the requirement of this subsection is not achievable.
(d)Each provider of advanced communications services has the duty not to install network features, functions, or capabilities that impede accessibility or usability.
(e)(1)Within one year after October 8, 2010, the Commission shall promulgate such regulations as are necessary to implement this section. In prescribing the regulations, the Commission shall—
(A)include performance objectives to ensure the accessibility, usability, and compatibility of advanced communications services and the equipment used for advanced communications services by individuals with disabilities;
(B)provide that advanced communications services, the equipment used for advanced communications services, and networks used to provide advanced communications services may not impair or impede the accessibility of information content when accessibility has been incorporated into that content for transmission through advanced communications services, equipment used for advanced communications services, or networks used to provide advanced communications services;
(C)determine the obligations under this section of manufacturers, service providers, and providers of applications or services accessed over service provider networks; and
(D)not mandate technical standards, except that the Commission may adopt technical standards as a safe harbor for such compliance if necessary to facilitate the manufacturers’ and service providers’ compliance with section 22 So in original. Probably should be “subsections”. (a) through (c).
(2)The Commission shall issue prospective guidelines for a manufacturer or provider regarding the requirements of this section.
(f)The requirements of this section shall not apply to any equipment or services, including interconnected VoIP service, that are subject to the requirements of section 255 of this title on the day before October 8, 2010. Such services and equipment shall remain subject to the requirements of section 255 of this title.
(g)For purposes of this section and section 619 of this title, the term “achievable” means with reasonable effort or expense, as determined by the Commission. In determining whether the requirements of a provision are achievable, the Commission shall consider the following factors:
(1)The nature and cost of the steps needed to meet the requirements of this section with respect to the specific equipment or service in question.
(2)The technical and economic impact on the operation of the manufacturer or provider and on the operation of the specific equipment or service in question, including on the development and deployment of new communications technologies.
(3)The type of operations of the manufacturer or provider.
(4)The extent to which the service provider or manufacturer in question offers accessible services or equipment containing varying degrees of functionality and features, and offered at differing price points.
(h)(1)The Commission shall have the authority, on its own motion or in response to a petition by a manufacturer or provider of advanced communications services or any interested party, to waive the requirements of this section for any feature or function of equipment used to provide or access advanced communications services, or for any class of such equipment, for any provider of advanced communications services, or for any class of such services, that—
(A)is capable of accessing an advanced communications service; and
(B)is designed for multiple purposes, but is designed primarily for purposes other than using advanced communications services.
(2)The Commission may exempt small entities from the requirements of this section.
(i)The provisions of this section shall not apply to customized equipment or services that are not offered directly to the public, or to such classes of users as to be effectively available directly to the public, regardless of the facilities used.
(j)This section shall not be construed to require a manufacturer of equipment used for advanced communications or a provider of advanced communications services to make every feature and function of every device or service accessible for every disability.

Legislative History

Notes & Related Subsidiaries

Editorial Notes

Amendments

2010—Subsec. (d). Pub. L. 111–265, § 2(1), struck out “do not” before “impede accessibility”. Subsec. (e)(1)(D). Pub. L. 111–265, § 2(2), substituted “facilitate” for “facilities”.

Reference

Citations & Metadata

Citation

47 U.S.C. § 617

Title 47Telegraphs, Telephones, and Radiotelegraphs

Last Updated

Apr 6, 2026

Release point: 119-73