Wireless 911 Gets Smarter: Location Routing Rolls Out Nationwide
Published Date: 3/25/2025
Rule
Summary
Starting March 25, 2025, wireless carriers must follow new rules to make 911 calls smarter by routing them based on your location. This change helps emergency services find you faster and works with the latest Next Generation 911 technology. If you’re a wireless provider, get ready to comply or face penalties—no extra costs for the public, but big improvements in safety!
Analyzed Economic Effects
5 provisions identified: 0 benefits, 5 costs, 0 mixed.
New OMB Info Collection; $902,000 Annual Cost
OMB approved the NG911 information collection (OMB Control Number 3060-1333) on March 11, 2025, with expiration March 31, 2028. The Commission estimates 1,541 respondents and 2,837 responses, an estimated 2–40 hours per response, a total annual burden of 18,116 hours, and total annual cost of $902,000.
Compliance Required March 25, 2025
As of March 25, 2025, entities subject to 47 CFR 9.31(a)–(c) and 9.34(a)–(b) must comply with those rules. Those sections were added in the final rule published September 24, 2024 (effective November 25, 2024) and the Commission announced the March 25, 2025 compliance date.
911 Authorities' Phase 1/2 Request Process
Under 47 CFR 9.31(a)–(b), 911 Authorities that want Phase 1 or Phase 2 delivery of 911 traffic in IP‑based formats must provide notifications containing specified certifications and information either by direct communication or via a Commission registry. The information OSPs receive from those notifications triggers the OSPs' NG911 transition requirements and the implementation deadlines in Sec. 9.30; the Public Safety and Homeland Security Bureau will use registry submissions to monitor progress and track deadlines.
OSP Petition Right — 60-Day Challenge Window
Under 47 CFR 9.31(c), an OSP that wishes to challenge a Phase 1 or Phase 2 valid request from a 911 Authority may file a petition with the PSHSB within 60 days of receipt. Petitions must meet procedural requirements and take the form of an affidavit with supporting information; affected 911 Authorities may file oppositions and OSPs may reply. PSHSB may pause an OSP's implementation deadline or take other actions based on filings.
Mutual Agreements Require 30-Day Notice
Under 47 CFR 9.34, 911 Authorities and OSPs may enter voluntary mutual agreements that set terms different from the Commission's rules, but the participating OSP must notify the Commission within 30 days of execution, amendment, modification, or termination and provide information about each rule impacted and how the alternative terms differ.
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