Feds Renew Poll on How Nice Your Doctor Is
Published Date: 10/31/2025
Notice
Summary
The Office of Personnel Management is renewing its CAHPS Enrollee Survey, which asks people about their healthcare experiences to help improve quality. This renewal affects patients and healthcare providers, with a chance for the public to comment until December 1, 2025. No major changes or extra costs are expected, but your feedback can shape how the survey runs next.
Analyzed Economic Effects
3 provisions identified: 2 benefits, 1 costs, 0 mixed.
CAHPS Scores Count in FEHB Performance
OPM uses CAHPS results as part of the FEHB Plan Performance Assessment (PPA); six CAHPS measures are included in that set. The PPA is linked to carrier profit and adjustment factors, and FEHB contracts include language making the PPA a determinant of the Service Charge or Performance Adjustment.
Annual CAHPS Survey for Federal Enrollees
If you are a federal employee or retiree (including Postal), OPM plans to run the CAHPS enrollee survey annually. The agency estimates 48,829 respondents, about 15 minutes per respondent, for a total burden of 12,207 hours, and it is accepting public comments through December 1, 2025.
Renewal Says No New Major Costs Expected
OPM states the CAHPS renewal does not anticipate major changes or extra costs and invites public feedback that could shape how the survey runs next. Comments on the information collection are being accepted until December 1, 2025.
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