FCC Battles Robocalls and US Call Center Exodus in Open Meeting
Published Date: 3/24/2026
Notice
Summary
On March 26, 2026, the FCC will hold an open meeting to tackle annoying robocalls and improve customer service by encouraging call centers to move back to the U.S. They’ll also review new rules to stop illegal robocalls and update phone number policies. These changes aim to protect consumers and could impact how phone companies manage their services soon.
Analyzed Economic Effects
4 provisions identified: 2 benefits, 0 costs, 2 mixed.
New Rules to Curb Illegal Robocalls
On March 26, 2026 the FCC will consider a Notice of Proposed Rulemaking (CG Docket Nos. 26-52, 17-59, 02-278) proposing actions to stop illegal robocall scams, including those that originate in foreign call centers. The proposal also aims to improve customer service and the security of communications for phone users.
Push to Onshore Call Centers
The FCC will consider proposals (CG Docket No. 26-52) to encourage and facilitate onshoring of call centers, targeting problems with offshore centers. These proposals are intended to improve customer service and address illegal robocall activity tied to foreign call centers.
Changes to Phone Numbering Rules
At the March 26, 2026 meeting the FCC will consider a Notice of Proposed Rulemaking (WC Docket Nos. 26-49, 20-67, 13-97, 07-243) to seek comment on changing numbering policies about how assigned phone numbers are used, reported, and resold by service providers. The work is part of the FCC's ongoing effort to combat illegal robocalls.
Easier Rules for Network Modernization
The FCC will consider a Report and Order on March 26, 2026 (WC Docket Nos. 25-209, 25-208) that adopts measures to reduce regulatory barriers and costs that slow the move from legacy telephone networks to next-generation, IP-based infrastructure. The goal is to speed upgrades to modern networks and services.
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