Complaint Forms Stay the Same: Transportation Board Yawns Through Renewal
Published Date: 4/30/2026
Notice
Summary
The Surface Transportation Board wants to keep collecting info from people who file complaints, making sure the process stays smooth and easy. They’re asking for public feedback by May 30, 2026, but no one commented last time. This keeps paperwork manageable and won’t cost anyone extra or change how complaints are handled.
Analyzed Economic Effects
3 provisions identified: 1 benefits, 2 costs, 0 mixed.
250-Hour Filing Burden Per Complaint
If you file a complaint with the Surface Transportation Board under 49 CFR 1111, each complaint requires about 250 hours of work and has an estimated non-hour cost of $1,525 per complaint. The Board reports these figures as the estimated time and non-hour burden per response in its PRA submission (OMB Control Number 2140-0029).
Low Frequency, Aggregate Annual Burden
The Board reports that, on average for 2023–2025, two complaints of this type were filed per year. That yields a reported total annual burden of 500 hours and total non-hour costs of $3,050 across all respondents.
Extension Without Change to Filing Rules
The Board is seeking OMB approval to extend its existing information collection for complaints under 49 CFR 1111 with a 'Type of Review' listed as an extension without change. That means the Board does not propose changing the content or format of complaint filings in this submission.
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Key Dates
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