TSA Polls Public on Polling Their Airport Gripe Cards
Published Date: 8/3/2026
Notice
Summary
The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0030 abstracted below, that we will submit to OMB for a revision in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. This collection allows customers to provide feedback to TSA about their experiences with TSA's processes and procedures, to request information or request assistance at the TSA checkpoint, and to report security threats and vulnerabilities.
Analyzed Economic Effects
2 provisions identified: 1 benefits, 1 costs, 0 mixed.
TSA Cares Adds Veteran Question
TSA is revising the TSA Cares electronic form to add the question "Are you a veteran?" so it can better support veteran-related initiatives and track veteran participation in TSA assistance programs. This revision will be submitted to OMB for review; public comments are due by October 2, 2026.
Passenger Time Burden Estimates
TSA estimates time to complete feedback forms as about 3 minutes for the paper comment card, 5 minutes for electronic comment submissions, and 8 minutes for Disability and Civil Rights complaints. TSA estimates 12,304 paper submissions, 292,943 electronic submissions, and 3,178 Disability and Civil Rights complaints annually, for 308,425 respondents per year and an average annual burden of 25,451 hours.
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Key Dates
Department and Agencies
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