State Dept seeks comments: Customer experience paperwork
Published Date: 8/20/2026
Notice
Summary
The Department of State as part of its continuing effort to reduce paperwork and respondent burden, is announcing an opportunity for public comment on a new proposed collection of information by the Agency. Under the Paperwork Reduction Act of 1995 (PRA), Federal Agencies are required to publish notice in the Federal Register concerning each proposed collection of information, and to allow 60 days for public comment in response to the notice. This notice solicits comments on a proposed extension of this collection.
Analyzed Economic Effects
2 provisions identified: 1 benefits, 1 costs, 0 mixed.
Large-Scale Voluntary Feedback Collection
The Department of State is proposing to extend a voluntary information collection (Form DS-4318) to solicit customer opinions from people and organizations that interact with Federal agencies. The data may be collected by electronic means, mail, fax, telephone, interviews, observation, and will be used to create personas, customer journey maps, and summaries that can be displayed on performance.gov to help improve Federal services.
Estimated Time Burden on Respondents
The Department estimates 1,101,550 respondents annually for this collection, with response times ranging from 3 minutes for a survey to up to 1.5 hours for an interview, for an estimated total annual burden of 100,800 hours and an estimated total annual cost to the public of $0. Participation is described as strictly voluntary.
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Key Dates
Related Federal Register Documents
2026-04931, Schedule of Fees for Consular Services-Fee for Administrative Processing of Request for Certificate of Loss of Nationality of the United States
Good news for U.S. citizens and nationals who want to give up their citizenship! Starting April 13, 2026, the fee for processing a Certificate of Loss of Nationality drops from $2,350 to just $450. This big price cut makes it way easier and cheaper to handle this important paperwork at U.S. embassies and consulates.
2025-17851, Schedule of Fees for Consular Services, Department of State and Overseas Embassies and Consulates-Visa Services Fee Changes
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2025-14826, Visas: Visa Bond Pilot Program
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2026-16207, Implementation of the Administrative False Claims Act
This rule would establish updated, procedural regulations implementing the Administrative False Claims Act (AFCA) at the Department of State.
2026-16210, Privacy Act of 1974; System of Records
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2026-15950, Certification Under Section 7045(b)(2)(A) of the Department of State, Foreign Operations, and Related Programs Appropriations Act, 2024 (SFOAA) (Div. F, P.L. 118-47), as carried forward by the Full-Year Continuing Appropriations Act, 2025 (Div. A, P.L. 119-4)
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Previous / Next Documents
Previous: 2026-16968, Submission for OMB Review; Comments Request
Under the provisions of the Paperwork Reduction Act, agencies are required to publish a Notice in the Federal Register notifying the public that the agency is renewing an existing information collection for OMB review and approval and requests public review and comment on the submission. The agencies received no comments in response to the sixty (60) day notice. The purpose of this notice is to allow an additional thirty (30) days for public comments to be submitted. Comments are being solicited on the need for the information; the accuracy of the burden estimate; the quality, practical utility, and clarity of the information to be collected; and ways to minimize reporting the burden, including automated collected techniques and uses of other forms of technology.
Next: 2026-16970, Agency Information Collection Activities: Requests for Comments; Clearance of a Renewed Approval of Information Collection: Flight Attendant Fatigue Risk Management Plan
In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew an information collection. The Federal Register Notice with a 60-day comment period soliciting comments on the following collection of information was published on June 18, 2026. The collection involves submission of Fatigue Risk Management Plans (FRMP) for flight attendants of certificate holders operating under Title 14 of the Code of Federal Regulations (CFR) part 121. The certificate holders will submit the information to be collected to the FAA for review and acceptance as required by the FAA Reauthorization Act of 2018. ---------------------------------------------------------------------------