NASA Invites Feedback on Customer Experience Info Collection
Published Date: 9/17/2026
Notice
Summary
NASA, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act (PRA) of 1995.
Analyzed Economic Effects
2 provisions identified: 1 benefits, 0 costs, 1 mixed.
Large Voluntary Customer Feedback Effort
NASA will collect voluntary customer feedback under OMB Circular A-11 Section 280 from individuals, businesses, nonprofits, state/local/tribal governments, Federal agencies, and universities. NASA estimates 2,001,550 respondents, with response times from 3 minutes up to 2 hours, totaling 101,125 annual burden hours and an estimated $0 annual cost to the public; comments are due by November 16, 2026.
Feedback Used To Improve Services
NASA will use collected feedback to improve delivery of Federal services and programs, create personas and customer journey maps, generate reports and summaries of customer insights, and provide government-wide customer experience data for display on performance.gov to increase transparency and accountability.
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Key Dates
Department and Agencies
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