HRSA Keeps Tabs on Hotline Callers and Chat Users
Published Date: 9/22/2026
Notice
Summary
HRSA is asking for approval to keep collecting info from people who use their hotlines, chatlines, and online portals. This helps HRSA make these services better and easier to use. If you want to share your thoughts, you have until October 22, 2026, to comment—no cost involved, just your feedback!
Analyzed Economic Effects
3 provisions identified: 2 benefits, 1 costs, 0 mixed.
HRSA continues user feedback collections
HRSA asked OMB for approval to keep collecting information from users of about 20 HRSA hotlines, chatlines, and online portals so HRSA can improve how those services work. The collections are described as voluntary and intended to help HRSA evaluate the operation and usefulness of these services.
Estimated time burden for respondents
HRSA estimates the annual total responses at 150,000 and total annual burden at 36,100 hours across instruments. Specific instrument estimates include 100,000 standardized hotline interactions at 0.25 hours each (25,000 hours), 5,500 chatline interactions at 0.5 hours each (2,750 hours), 17,500 online portal submissions at 0.4 hours each (7,000 hours), and 51,750 follow-up survey responses at 0.05 hours each (1,350 hours).
Maternal mental health hotline covered
HRSA intends to continue information collection for the National Maternal Mental Health Hotline under this umbrella ICR, meaning feedback and usage information for that hotline will be collected as part of this package. The umbrella ICR is intended to cover a broader scope of operational information about HRSA hotlines, chatlines, and portals.
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Key Dates
Department and Agencies
Related Federal Register Documents
2026-19362, Agency Information Collection Activities: Submission to OMB for Review and Approval; Public Comment Request; Questionnaire and Data Collection Testing, Evaluation, and Research for the Health Resources and Services Administration, OMB No. 0915-0379-Revision
HRSA is asking for public feedback on their plan to test and improve health surveys and questionnaires. This helps make sure their questions are clear and useful before they officially collect data. If you want to share your thoughts, you have until October 22, 2026, to comment—no money changes, just smarter surveys ahead!
2026-19233, Notice of Supplemental Funding, State Offices of Rural Health Coordination and Development Program
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2026-19234, Notice of Supplemental Funding, Medicare Rural Hospital Flexibility Program Evaluation Cooperative Agreement
The Health Resources and Services Administration is giving an extra $420,000 to the University of Minnesota to help improve small rural hospitals called Critical Access Hospitals. This money will fund new research, share helpful info, and create tools to support these hospitals and state programs from July 2026 to June 2027. This boost aims to make rural healthcare stronger and more accessible, especially for tribal hospitals thinking about changing their setup.
2026-19221, Notice of Supplemental Funding, Rural Quality Improvement Technical Assistance Program
HRSA is giving an extra $260,000 to Telligen, Inc. to help rural hospitals and small health care providers improve the quality of care from September 2026 to August 2027. This funding supports better data use, reporting, and ongoing quality improvements in rural health care. If you’re involved in rural health, expect stronger support to boost care quality and data skills soon!
2026-19152, Notice of Supplemental Funding, Delta Region Community Health Systems Development Program
HRSA is giving an extra $486,745 to the Rural Health Resource Center to help rural hospitals and clinics in the Delta region keep improving their services. This funding, running from September 2026 to August 2027, supports health care places that already got help before but need more guidance to stay strong and serve their communities better. If you’re part of these rural health groups, this boost means more expert advice to keep things running smoothly!
2026-19205, National Vaccine Injury Compensation Program; List of Petitions Received
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Previous: 2026-19338, Agency Information Collection Activities: Notice of Intent To Extend
The Commodity Futures Trading Commission (CFTC) wants to keep collecting info about off-exchange foreign currency trades and is asking the public to share their thoughts. This is a routine renewal with no new fees or big changes, but comments are due by November 23, 2026. If you’re involved in these currency transactions, this is your chance to speak up!
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