HRSA Keeps Tabs on Hotline Callers and Chat Users
Published Date: 9/22/2026
Notice
Summary
HRSA is asking for approval to keep collecting info from people who use their hotlines, chatlines, and online portals. This helps HRSA make these services better and easier to use. If you want to share your thoughts, you have until October 22, 2026, to comment—no cost involved, just your feedback!
Analyzed Economic Effects
3 provisions identified: 2 benefits, 1 costs, 0 mixed.
HRSA continues user feedback collections
HRSA asked OMB for approval to keep collecting information from users of about 20 HRSA hotlines, chatlines, and online portals so HRSA can improve how those services work. The collections are described as voluntary and intended to help HRSA evaluate the operation and usefulness of these services.
Estimated time burden for respondents
HRSA estimates the annual total responses at 150,000 and total annual burden at 36,100 hours across instruments. Specific instrument estimates include 100,000 standardized hotline interactions at 0.25 hours each (25,000 hours), 5,500 chatline interactions at 0.5 hours each (2,750 hours), 17,500 online portal submissions at 0.4 hours each (7,000 hours), and 51,750 follow-up survey responses at 0.05 hours each (1,350 hours).
Maternal mental health hotline covered
HRSA intends to continue information collection for the National Maternal Mental Health Hotline under this umbrella ICR, meaning feedback and usage information for that hotline will be collected as part of this package. The umbrella ICR is intended to cover a broader scope of operational information about HRSA hotlines, chatlines, and portals.
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Key Dates
Department and Agencies
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