2026-06428NoticeWallet

FDIC Updates Privacy System for Handling Bank Complaints

Published Date: 4/2/2026

Notice

Summary

The FDIC is updating its system for handling consumer complaints and public questions about banks and deposit insurance. This change helps the FDIC better investigate issues and protect people from fraud using its name or logo. The updates take effect April 2, 2026, with public comments open until May 4, 2026—no extra costs involved, just smoother service!

Analyzed Economic Effects

4 provisions identified: 2 benefits, 1 costs, 1 mixed.

FDIC Accepts Consumer Complaints Publicly

The FDIC renamed and updated its complaint system (FDIC-005) to handle complaints and public inquiries about FDIC activities, FDIC-insured banks, and misuse of the FDIC name or logo. The change takes effect April 2, 2026 and is meant to let the FDIC receive, investigate, and respond to complaints from bank customers, small business owners, appraisers, and other members of the public.

FDIC May Share Complaint Data Widely

The FDIC may disclose complaint or inquiry records to courts, Federal, State, local, tribal, territorial, and foreign agencies, to the FDIC-insured institution that is the subject of the complaint, and to other parties with information useful to the FDIC. The routine uses that permit these disclosures are scheduled to become effective May 4, 2026 unless changed after public comment.

Records Stored, Retained, Then Deleted

Complaint and inquiry records are stored at FDIC locations (including authorized cloud environments) and are retained for seven years after close or resolution, after which they are deleted or destroyed per FDIC retention schedules. The system location, storage, and retention rules are part of the updated notice effective April 2, 2026.

Access, Contest, And Security Procedures

You can request notification, access to, or amendment of records through the FDIC FOIA Service Center at fdic.gov/foia or by mail/email; requests require proof of identity under 12 CFR part 310. The FDIC also describes administrative, technical, and physical safeguards (e.g., multi-factor authentication, encryption, restricted access) to protect these records.

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Key Dates

Published Date
Comments Due
4/2/2026
5/4/2026

Department and Agencies

Department
Independent Agency
Agency
Federal Deposit Insurance Corporation
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