Chapter 2. Fixed Utilities (Public Service Corporations)

In thisArticle, unless the context otherwise requires: 1. “Access code” means a sequence of numbers that, when dialed, connects a caller to the provider of operator services associated with that sequence of numbers. 2. “Affiliate” means any other entity directly or indirectly con…

Necessity A. Upon the effective date of this Article, all LECs shall provide written notification of the requirements of this Article to all AOS providers for which they provide billing service. Such notification shall be in a form acceptable to the Commission and shall explain t…

A. The Commission shall analyze an application for a certificate of convenience and necessity (“CC&N”) to determine if it is complete and correct. If necessary, the Commission may request additional information from the CC&N applicant. B. The Commission shall hold a hearing to de…

The rates, operator service charges, and surcharges assessed by AOS providers to their end-users of AOS service shall be limited to those specified in Commission-approved tariffs. All rates, operator service charges, and surcharges shall be stated in the tariffs. Location-specifi…

A. EachAOS provider shall: 1. Identify itself with a live or automated message at the outpulse of the terminating number which informs the end-user that a named AOS provider has been reached and that such provider’s rates, operator service charges, and surcharges apply to the cal…

A. AOS providers shall route all zero-minus calls immediately to the originating LEC. B. The Commission may, upon application of the AOS provider, issue a waiver to subsection (A) of this Section if theAOS provider has clearly and convincingly demonstrated that it has the capabil…

A. EachAOS provider shall bill monthly for services rendered. B. Bills issued for the intrastate interLATAAOS service provided by AOS providers shall include the minimum information required by R14-2-508(B) and identify the AOS provider to the extent that the LEC has the capabili…

A. AOS providers’ tariffs shall require the transfer of calls to other carriers at no charge so that rating and billing properly reflect the originating and terminating points of the telephone call. B. When transfers, as described in subsection (A) of this Section are not possibl…

A. AOS applicants for certificates of convenience and necessity shall submit to the Commission a tariff or schedule containing a detailed description of complaint processing procedures. B. The name, address, and telephone number of a representative for complaint matters shall be …

A. Where not otherwise specifically prescribed by rule with respect to particular classes of public service corporations, all public service corporations shall report in writing by the end of the next working day to the Commission all accidents in which such public service corpor…

AOS providers applying for certificates of convenience and necessity shall develop quality of service standards for operator response time and call processing time and submit those standards to the Commission for review and approval. Historical Note Adopted effective November 2, …

A. AOS providers holding certificates of convenience and necessities shall submit Utility Division annual reports to the Commission pursuant toA.R.S. § 40-204. B. AOS providers holding certificates of convenience and necessity shall submit annual reports to the Commission compari…

A. The Commission may order an LEC to immediately terminate service toAOS providers which: 1. Fail to make application for or obtain a CC&N to provide service pursuant to R14-2-1002, or 2. Violate any applicable quality of service standards as described in thisArticle. B. An LEC …

AOS providers may not carry intraLATA toll calls where the required compensation has not been paid to the LEC. All intra- LATA calls where arrangements have not been made for compensation to the LEC by the IXC must be switched to the authorized LEC of the aggregator. Historical N…

Variations or exemptions from the terms and requirements of any of the rules included in this Article shall be considered upon the verified application of an affected party to the Commission setting forth the circumstances whereby the public interest requires such variation or ex…

A. The following definitions shall apply in this Section unless the context otherwise requires: 1. “Accumulated depreciation” means the summation of the annual provision for depreciation from the time that the asset is first devoted to public service. 2. “Cost of removal” means t…

upon compliance with all applicable rules set forth in R14-2-1101 through R14-2-1115. A request for AUSF support shall include a statement describing the need for such funding. The Commission shall determine the appropriate cost of providing basic local exchange service for eachA…

Pursuant to A.R.S. § 40-204(C), all utility annual reports and attachments thereto required to be filed pursuant to this Chapter shall be open to public inspection without further or special order of theArizona Corporation Commission. Historical Note Former Section R14-2-104 repe…

A. Every public service corporation shall give notice to customers affected of any hearing at which the fair value of that corporation’s property is to be determined and just and reasonable rates and charges are to be established. B. The form and manner of such notice shall be as…

of Underground Facilities A. If the location of an underground facility is marked with stakes, paint, or in some customary manner pursuant toA.R.S. § 40-360.21(13), the facility owner will use the following color code: Facility Type Specific Color Electric Power Distribution and …

Cooperative Streamlined RateApplication Filing Requirements and Process A. Definitions. In this Section, unless otherwise specified: 1. “Affiliated entity” means an “entity” as defined inA.A.C.

Cooperative Streamlined Financing Application Filing Requirements and Process A. Definitions. The definitions contained in R14-2-107 shall apply to this Section. B. New Financing or Refinancing Requests. 1. Thirty days before filing an application to request new financing, a coop…

These rules shall govern the provision of competitive, intrastate telecommunications services to the public by telecommunications companies subject to the jurisdiction of the Arizona Corporation Commission. Unless otherwise ordered by the Commission, these rules shall not govern …

Article, unless the context otherwise requires, the following definitions shall apply: 1. “Arizona Corporation Commission” or “Commission.” The regulatory agency of the state of Arizona having jurisdiction over public service corporations operating in Arizona. 2. “Bona Fide Reque…

Required All telecommunications companies providing intrastate telecommunications services shall obtain a Certificate of Convenience and Necessity from the Commission, either under this Article, if competitive services are to be provided or, under Article 5. If the Commission det…

Necessity for Telecommunications Companies with Existing Certificates; Initial Tariffs A. Effective July 1, 1995, every telecommunications company, except a local exchange carrier, that has received a Certificate of Convenience and Necessity under Article 5, and that provides or …

Telecommunications Companies Offering Competitive Services; Initial Tariff A. Effective July 1, 1995, every other telecommunications company, except a local exchange carrier, that has not previously received a Certificate of Convenience and Necessity, and that provides or intends…

A. The Commission, after notice and hearing, may deny certification to any telecommunications company which: 1. Does not provide the informationrequired by thisArticle; 2. Is not offering competitive services, as defined in this Article; 3. Does not possess adequate financial res…

Exchange or Interexchange Services A. Any telecommunications company providing competitive local exchange or interexchange service on a resold or facilities-based basis that intends to discontinue service or to abandon all or a portion of its service area shall file an applicatio…

A. A telecommunications company may petition the Commission to classify as competitive any service or group of services provided by the company. The telecommunications company shall file with the Docket Control Center 10 copies of its petition. The telecommunications company also…

Services A. Pricing of Competitive Services. A telecommunications company governed by this Article may price a competitive telecommunications service at any level at or below the maximum rate stated in the company’s tariff on file with the Commission, provided that the price for …

Procedures for Rate Change A. Telecommunications companies governed by this Article may apply to the Commission for an increase in any rate for a competitive service using the procedures set forth below.All applications and supporting information shall be submitted with 10 copies…

A. Each local exchange carrier shall provide 2-PIC toll equal access where technically and economically feasible, and in accordance with any procedures the Commission may order. B. The sequence for implementation of intraLATA equal access shall occur in the following manner: 1. I…

All local exchange carriers must provide appropriate interconnection arrangements with other telecommunications companies at reasonable prices and under reasonable terms and conditions that do not discriminate against or in favor of any provider, including the local exchange carr…

The Commission shall establish an intrastate universal service fund which shall assure the continued availability of basic telephone service at reasonable rates. The universal service fund shall be structured and administered as required by the Commission. Historical Note Adopted…

A. General Requirement. Telecommunications companies governed by this Article shall provide quality service in accordance with this rule and with any other service quality requirements established by the Commission. B. Telecommunications Company Responsibility. Each telecommunica…

A. Customer Service Complaints. All customer service complaints concerning competitive telecommunications services shall be governed by the provisions of subsection R14-2- 510(A). B. Customer Bill Disputes. All customer bill disputes concerning competitive telecommunications serv…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1201 renumbered to R14-2-A1201 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1201 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1202 renumbered to R14-2-A1202 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1202 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1203 renumbered to R14-2-A1203 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1203 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1204 renumbered to R14-2-A1204 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1204 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1205 renumbered to R14-2-A1205 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1205 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1206 renumbered to R14-2-A1206 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1206 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1207 renumbered to R14-2-A1207 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1207 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1208 renumbered to R14-2-A1208 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1208 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1209 renumbered to R14-2-A1209 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1209 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1210 renumbered to R14-2-A1210 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1210 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1211 renumbered to R14-2-A1211 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1211 perma…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1212 renumbered to R14-2-A1212 December 31, 2025 Supp. 25-4 Page 145 Arizona Administrative Code 14 A.A.C. 2 TITLE 14. PUBLIC SERVICE CORPORA…

Historical Note Adopted effectiveApril 26, 1996, under an exemption as determined by theArizona Corporation Commission (Supp. 96-2). R14-2-1213 renumbered to R14-2-A1213 by emergency rulemaking at 23A.A.R. 865, effective March 29, 2017, for 180 days (Supp. 17-1). R14-2-1213 perma…