Chapter 2. Fixed Utilities (Public Service Corporations)

A. Each Load-Serving Entity providing either generation service or Standard Offer Service shall prepare a consumer information label that sets forth the following information: 1. Price to be charged for generation services, 2. Price variability information, 3. Customer service in…

A. Upon the effective implementation of a Commission-approved Environmental Portfolio Standard Surcharge tariff, any Load- Serving Entity selling electricity or aggregating customers for the purpose of selling electricity under the provisions of this Article must derive at least …

A. “Affected Utility” means a public service corporation serving retail electric load inArizona, but excluding any Utility Distribution Company with more than half of its customers located outside of Arizona. B. “Annual Renewable Energy Requirement” means the portion of anAffecte…

A. “Eligible Renewable Energy Resources” are applications of the following defined technologies that displace Conventional Energy Resources that would otherwise be used to provide electricity to anAffected Utility’sArizona customers: 1. “Biogas Electricity Generator” is a generat…

A. One Renewable Energy Credit shall be created for each kWh derived from an Eligible Renewable Energy Resource. B. For Distributed Renewable Energy Resources, one Renewable Energy Credit shall be created for each 3,415 British Thermal Units of heat produced by a Solar Water Heat…

A. In order to ensure reliable electric service at reasonable rates, each Affected Utility shall be required to satisfy an Annual Renewable Energy Requirement by obtaining Renewable Energy Credits from Eligible Renewable Energy Resources. B. An Affected Utility’sAnnual Renewable …

A. In order to improve system reliability, each Affected Utility shall be required to satisfy a Distributed Renewable Energy 2006 1.25% 2007 1.50% 2008 1.75% 2009 2.00% 2010 2.50% 2011 3.00% 2012 3.50% 2013 4.00% 2014 4.50% 2015 5.00% 2016 6.00% 2017 7.00% 2018 8.00% 2019 9.00% 2…

A. Renewable Energy Credits derived from Eligible Renewable Energy Resources installed after December 31, 2005, shall not be eligible for Extra Credit Multipliers. B. The extra Renewable Energy Credits resulting from any applicable multiplier shall be added to the Renewable Energ…

TITLE 14. PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION CHAPTER 2. CORPORATION COMMISSION - FIXED UTILITIES Page 182 Supp. 25-4 December 31, 2025 A. AnAffected Utility may acquire Renewable Energy Credits to apply to the non-distributed portion…

A. Within 60 days of the effective date of these rules, each Affected Utility shall file with the Commission a Tariff in substantially the same form as the Sample Tariff set forth in these rules that proposes methods for recovering the reasonable and prudent costs of complying wi…

Option A. By January 1, 2007, each Affected Utility shall file with Docket Control a Tariff by which an Eligible Customer may apply to an Affected Utility to receive funds to install distributed Renewable Energy Resources. The funds annually received by an Eligible Customer pursu…

A. The Director of the Utilities Division shall establish a Uniform Credit Purchase Program working group, which will study issues related to implementing Distributed Renewable Energy Resources. The working group shall address the consumer participation process, budgets, incentiv…

The Commission Staff shall host a series of workshops addressing the issues of rate design including Net Metering and interconnection standards. Upon completion of this task, and the adoption of rules or standards, if appropriate, each Affected Utility shall file December 31, 202…

A. Beginning April 1, 2007, and every April 1st thereafter, each Affected Utility shall file with Docket Control a report that describes its compliance with the requirements of these rules for the previous calendar year and provides other relevant information. The Affected Utilit…

A. Beginning July 1, 2007, and every July 1st thereafter, each Affected Utility shall file with Docket Control for Commission review and approval a plan that describes how it intends to comply with these rules for the next calendar year. The Affected Utility shall also transmit a…

A. Within 60 days of the effective date of these rules, every electric cooperative that is an Affected Utility shall file with Docket Control an appropriate plan for acquiring Renewable Energy Credits from Eligible Renewable Energy Resources for the next calendar year and a Tarif…

A. If an Affected Utility fails to meet the annual requirements set forth in R14-2-1804 and R14-2-1805, it shall include with its annual compliance report a notice of noncompliance. B. The notice of noncompliance shall provide the following information: 14 A.A.C. 2 Arizona Admini…

A. The Commission may waive compliance with any provision of thisArticle for good cause. B. AnyAffected Utility may petition the Commission to waive its compliance with any provision of thisArticle for good cause. C. A petition filed pursuant to these rules shall have priority ov…

A. “Authorized Carrier” means any Telecommunications Company that submits, on behalf of a Customer, a change in the Customer’s selection of a provider of telecommunications service, with the Subscriber’s authorization verified in accordance with the procedures specified in thisAr…

These rules shall be interpreted to ensure that all Customers in this state are protected from an Unauthorized Change in their intra- LATA, or interLATA long-distance Telecommunications Company. The rules shall be interpreted to promote satisfactory service to the public by local…

These rules apply to each Telecommunications Company. These rules do not apply to providers of wireless, cellular, personal communications services, or commercial mobile radio services. Historical Note New Section made by final rulemaking at 10A.A.R. 2409, effective July 23, 2004…

Change Procedures December 31, 2025 Supp. 25-4 Page 185 Arizona Administrative Code 14 A.A.C. 2 TITLE 14. PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION CHAPTER 2. CORPORATION COMMISSION - FIXED UTILITIES A. ATelecommunications Company shall not…

A. A Telecommunications Company shall not submit a change order unless it confirms the order by one of the following methods: 1. The Telecommunications Company obtains the Subscriber’s written authorization, including internet enabled authorization with electronic signature, in a…

When an Authorized Carrier changes a Subscriber’s service, the Authorized Carrier, or its billing and collection agent, shall clearly and conspicuously identify any change in service provider, including the name of the new Authorized Carrier and its telephone number on a bill, a …

A. A Subscriber shall notify the alleged Unauthorized Carrier within a reasonable period of time after receiving notice of an Unauthorized Change. Any period of time of 60 days or less shall automatically be presumed to be reasonable, and any period of time longer than 60 days ma…

A. A Telecommunications Company shall provide to each of its Subscribers notice of the Subscriber’s rights regarding Unauthorized Changes and Unauthorized Charges. B. The Subscriber notice shall include the following: 1. The name, address and telephone numbers where a Subscriber …

A. A Customer account freeze prevents a change in a Subscriber’s intraLATA and interLATA Telecommunications Company selection until the Subscriber gives consent to lift the freeze to the local exchange company that implemented the freeze. B. Alocal exchange company that offers a …

A. ASubscriber may file an informal complaint within 90 days of receiving notice of an Unauthorized Charge, or, thereafter, upon a showing of good cause. The complaint shall be submitted to the Commission Staff in writing, telephonically, or via electronic transmission, and shall…

A. A Telecommunications Company shall provide a copy of its records of Subscriber verification and Unauthorized Changes maintained under the requirements of this Article to Commission Staff upon request. B. If the Commission finds that a Telecommunications Company is in violation…

If any provision of this Article is found to be invalid, it shall be deemed severable from the remainder of this Article and the 14 A.A.C. 2 Arizona Administrative Code TITLE 14. PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION CHAPTER 2. CORPORAT…

A. Each Telecommunications Company shall file under seal in a docket designated by the Director of the Utilities Division (“Director”) a copy of all sales or marketing scripts used by its (or its agent’s) sales or customer service workers. For the purpose of this rule, “sales or …

A. “Commission” means theArizona Corporation Commission. B. “Customer” means the person or entity in whose name service is rendered, as evidenced by the signature on the application or contract for service, or by the receipt or payment of bills regularly issued in their name rega…

The provisions of thisArticle shall be interpreted to ensure all Customers in this state are protected from Unauthorized Charges on their bill from a Telecommunications Company. Historical Note New Section made by final rulemaking at 10A.A.R. 2409, effective July 23, 2004 (Supp. …

ThisArticle applies to each Telecommunications Company. Historical Note New Section made by final rulemaking at 10A.A.R. 2409, effective July 23, 2004 (Supp. 04-2).

Charges A. A Telecommunications Company shall provide its billing agent with its name, telephone number, and a list with detailed descriptions of the products and services it intends to charge on a Customer’s bill so that the billing agent may accurately identify the product or s…

A. A Telecommunications Company shall record the date of a service request and shall obtain from the Subscriber requesting a product or service the following: 1. The name and telephone number of the Customer, 2. Verification that Subscriber is authorized to order the product or s…

A. Upon discovery of an Unauthorized Charge or upon notification by a Subscriber of an Unauthorized Charge, the billing Telecommunications Company shall: 1. Immediately cease charging the Customer for the unauthorized product or service; 2. Remove the Unauthorized Charge from the…

A. A Telecommunications Company shall provide to each of its Subscribers a notice of the Subscriber’s rights regarding Unauthorized Charges. B. The notice may be combined with the notice required by R14- 2-1908. C. The notice shall include the following: 1. The name, address and …

A. ASubscriber may file an informal complaint within 90 days of receiving notice of an Unauthorized Charge, or, thereafter, upon a showing of good cause. The complaint shall be submitted to the Commission Staff in writing, telephonically or via electronic transmission, and shall …

A. A Telecommunications Company shall provide a copy of records related to a Subscriber’s request for services or products to Commission Staff upon request. B. If the Commission finds that a Telecommunications Company is in violation of this Article, the Commission shall order th…

In this Article, unless the context otherwise requires, the following definitions shall apply. In addition, the definitions contained in Article 16, Retail Electric Competition, shall apply in this Article unless the context otherwise requires. 1. “Advance in aid of construction.…

If any provision of this Article is found to be invalid, it shall be deemed severable from the remainder of this Article and the remaining provisions of this Article shall remain in full force and effect. Historical Note New Section made by final rulemaking at 10A.A.R. 2409, effe…

A. Each Telecommunications Company shall file under seal in a docket designated by the Director of the Utilities Division (“Director”) a copy of all sales or marketing scripts used by its (or its agent’s) sales or customer service workers. For the Purposes of this rule, “sales or…

Electric Utilities A. Application for new Certificate of Convenience and Necessity. Six copies of each application for a new Certificate of Convenience and Necessity shall be submitted to the Commission, through Docket Control, in a form prescribed by the Commission and shall inc…

A. Information from new applicants 1. A utility may obtain the following minimum information from each new applicant for service: a. Name or names of applicant or applicants. b. Service address or location and telephone number. c. Billing address/telephone number, if different th…

A. Information for residential customers 1. A utility shall make available upon customer request not later than 15 days from the date of request a concise summary of the rate schedule applied for by such customer. The summary shall include the following: a. The monthly minimum or…

A. Mobile home parks -- new construction/expansion 1. A utility shall refuse service to all new construction or expansion of existing permanent residential mobile home parks unless the construction or expansion is individually metered by the utility. Line extensions and service c…

A. Priority and timing of service establishments 1. After an applicant has complied with the utility’s application and deposit requirements and has been accepted for service by the utility, the utility shall schedule that customer for service establishment. 2. Service establishme…

A. General requirements 14 A.A.C. 2 Arizona Administrative Code TITLE 14. PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION CHAPTER 2. CORPORATION COMMISSION - FIXED UTILITIES Page 66 Supp. 25-4 December 31, 2025 1. Each utility shall file, in Dock…

A. Utility responsibility 1. Each utility shall be responsible for the safe transmission and distribution of electricity until it passes the point of delivery to the customer. 2. The entity having control of the meter shall be responsible for maintaining in safe operating conditi…