Chapter 2. Fixed Utilities (Public Service Corporations)

A. Company or customer meter reading 1. Each utility, billing entity, or Meter Reading Service Provider may at its discretion allow for customer reading of meters. 2. It shall be the responsibility of the utility or Meter Reading Service Provider to inform the customer how to pro…

A. Frequency and estimated bills 1. Unless otherwise approved by the Commission, the utility or billing entity shall render a bill for each billing period to every customer in accordance with its applicable rate schedule and may offer billing options for the services rendered. Me…

These rules govern the treatment of Customer Proprietary Network Information (CPNI) for all telecommunications carriers that provide telecommunications service in Arizona. In addition, the Com- December 31, 2025 Supp. 25-4 Page 191 Arizona Administrative Code 14 A.A.C. 2 TITLE 14…

For purposes of this Article, the following definitions apply unless the context otherwise requires: 1. “Affiliate” means a person that (directly or indirectly) owns or controls, is owned or controlled by, or is under common ownership or control with, another person. For purposes…

Partners and Independent Contractors Providing Communications-Related Services A. A telecommunications carrier may, subject to obtaining optout approval or opt-in approval: 1. Disclose its customer’s individually identifiable CPNI, for the purpose of marketing to that customer co…

That Do Not Provide Communications-Related Services A. A telecommunications carrier may, subject to opt-in approval, use, disclose, or permit access to its customer’s individually identifiable CPNI to affiliates that do not provide telecommunications-related services. B. A teleco…

CPNI Opt-In Notice A. A telecommunications carrier may provide notification to obtain opt-in approval through oral, written, or electronic methods. The contents of any such notification must: 1. Include language the same as or substantially similar to the definition of customer p…

Arizona Administrative Code 14 A.A.C. 2 TITLE 14. PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION CHAPTER 2. CORPORATION COMMISSION - FIXED UTILITIES A. A telecommunications carrier may provide notification to obtain opt-out approval through, wri…

Inbound and Outbound Customer Telephone Contact Atelecommunications carrier may use oral notice to obtain limited, one-time use of CPNI for inbound and outbound customer telephone contacts for the duration of the call, regardless of whether telecommunications carriers use opt-out…

Use CPNI A. Verification of a customer’s opt-out approval must be obtained within one year. Verification of the customer’s approval shall be obtained in accordance with the procedures set forth below. Carriers may request an extension of the verification time period subject to Co…

A. Each time a telecommunications company receives a customer’s “Opt-In” approval to allow the telecommunications company to make CPNI available to itself, its affiliates, independent contractors or joint venture partners, the telecommunications company must confirm in writing th…

A. Restrictions on termination of service; recordkeeping and repayment requirements 1. A utility shall not terminate service to a customer due to delinquency in payment for services rendered to a prior customer at the service address where service is being provided, unless the pr…

CPNI Release Election A. Telecommunications companies that have obtained opt-out or opt-in approval must notify customers of their current election regarding the treatment of their CPNI every twelve months. 1. In the case of opt-out approval, the notification must remind customer…

Any approval of the use of CPNI received by a telecommunications carrier will remain in effect until the customer revokes, modifies, or limits such approval. Historical Note New Section made by final rulemaking at 12A.A.R. 1547, effective June 19, 2006 (06-2).

If any provision of this Article is found to be invalid, it shall be deemed severable from the remainder of this Article and the remaining provisions of this Article shall remain in full force and effect. Historical Note New Section made by final rulemaking at 12A.A.R. 1547, effe…

A. Customer service complaints 1. Each utility shall make a full and prompt investigation of each service complaint made by one of its customers, whether made directly or through the Commission. 2. Within five business days after a complaint is made, the utility shall respond to …

Energy conservation plan 1. The Arizona Corporation Commission recognizes the need for conservation of energy resources in order to maintain an adequate and continuous supply of safe, dependable, and affordable energy. Therefore, in order to promote the state’s economic developme…

A. The terms and conditions for termination of service, including customer notice, in an electric cooperative’s tariff approved by the Commission prior to the effective date of this Section shall substitute for the provisions of R14-2-211. B. Notwithstanding R14-2-212(F), an elec…

Beginning onApril 15, 2022, and on each July 15, October 15, January 15, and April 15 thereafter, each regulated Class A, B, and C electric utility that provides residential electric service shall file a quarterly report providing the following information for each month of the p…

A. Each utility shall participate and collaborate in good faith with stakeholders; nonprofits; public health agencies at the state, county, and local level; and local community service agencies to address issues facing heat-vulnerable populations. B. Each utility shall propose an…

These rules govern the treatment of Electric Utility Customers in Arizona who wish to interconnect with the Electric Utility which serves them and engage in Net Metering operation as defined below. These rules apply to all Electric Utilities, as defined in these rules. Historical…

For purposes of this Article, the following definitions apply unless the context requires otherwise: 1. “Avoided Costs” means the incremental costs to an Electric Utility for electric energy or capacity or both which, but for the purchase from the Net Metering Facility, such util…

An Electric Utility shall interconnect with any retail customer with a Net Metering Facility in the Electric Utility’s service territory. Historical Note New Section made by final rulemaking at 15A.A.R. 638, effective May 23, 2009 (Supp. 09-1).

The meter that is installed on Net Metering Facilities after the effective date of these rules shall be capable of registering and accumulating the kilowatt-hours (“kWh”) of electricity flowing in both directions in each billing period. Historical Note New Section made by final r…

Net Metering charges shall be assessed on a nondiscriminatory basis. Any proposed charge that would increase a Net Metering Customer’s costs beyond those of other customers with similar load characteristics or customers in the same rate class that the Net Metering Customer would …

A. On a monthly basis, the Net Metering Customer shall be billed or credited based upon the rates applicable under the Customer’s currently effective standard rate schedule and any appropriate rider schedules. B. The billing period for Net Metering will be the same as the billing…

A. Each Electric Utility shall file, for approval by the Commission, a Net Metering tariff within 120 days from the effective date of these rules, including financial information and supporting data sufficient to allow the Commission to determine the Electric Utility’s fair value…

A. Prior to May 1 of each year, each Electric Utility shall file a report listing all existing Net Metering Facilities and the inverter power rating or generator rating as of the end of the previous calendar year. B. Also included in this report shall be, for each existing Net Me…

In thisArticle, unless otherwise specified: 1. “Adjustment mechanism” means a Commissionapproved provision in an affected utility’s rate schedule allowing the affected utility to increase and decrease a certain rate or rates, in an established manner, when increases and decreases…

This Article applies to each affected utility classified as Class A according to R14-2-103(A)(3)(q), unless the affected utility is an electric distribution cooperative that has fewer than 25% of its customers inArizona. Historical Note New Section made by final rulemaking at 16A…

A. An affected utility shall design each DSM program: 1. To be cost-effective, and 2. To accomplish at least one of the following: a. Energy efficiency, b. Load management, or c. Demand response. B. An affected utility shall consider the following when planning and implementing a…

A. Except as provided in R14-2-2418, in order to ensure reliable electric service at reasonable ratepayer rates and costs, by December 31, 2020, an affected utility shall, through costeffective DSM energy efficiency programs, achieve cumula- 14 A.A.C. 2 Arizona Administrative Cod…

A. Except as provided in R14-2-2418, on June 1 of each odd year, or annually at the election of each affected utility, each affected utility shall file with Docket Control, for Commission review and approval, an implementation plan describing how the affected utility intends to m…

A. An affected utility’s DSM tariff filing shall include the following: Table 4. Illustrative Example of How the Energy Standard Could Be Met in 2020 2020 Energy Efficiency Standard 2019 Retail Sales (kWh) Required CumulativeAnnual Energy Savings (kWh) Total 22.00% 99,986,628 21,…

A. An affected utility shall develop and propose DSM programs for residential, non-residential, and low-income customers. B. An affected utility shall allocate DSM funds collected from residential customers and from non-residential customers proportionately to those customer clas…

A. By March 1 of each year, an affected utility shall submit to the Commission, in a Commission-established docket for that year, a DSM progress report providing information for each of the affected utility’s Commission-approved DSM programs and including at least the following: …

A. An affected utility may recover the costs that it incurs in planning, designing, implementing, and evaluating a DSM program or DSM measure if the DSM program or DSM measure is all of the following: 1. Approved by the Commission before it is implemented, 2. Implemented in accor…

In the implementation plans required by R14-2-2405, an affected utility may propose for Commission review a performance incentive to assist in achieving the energy efficiency standard set forth in

A. An affected utility shall ensure that the incremental benefits to society of the affected utility’s overall DSM portfolio exceed the incremental costs to society of the DSM portfolio. B. The Societal Test shall be used to determine cost-effectiveness. C. The analysis of a DSM …

A. To determine the baseline, an affected utility shall estimate the level of electric demand and consumption and the associated costs that would have occurred in the absence of a DSM program or DSM measure. B. For demand response programs, an affected utility shall use customer …

A. Ratepayer-funded DSM shall be developed and implemented in a fuel-neutral manner. B. An affected utility shall use DSM funds collected from electric customers for electric DSM programs, unless otherwise ordered by the Commission. C. An affected utility may use DSM funds collec…

A. An affected utility shall monitor and evaluate each DSM program and DSM measure to: 1. Ensure compliance with the cost-effectiveness requirements of R14-2-2412; 2. Determine participation rates, energy savings, and demand reductions; 3. Assess the implementation process for th…

A. An affected utility may use an energy service company or other external resource to implement a DSM program or DSM measure. B. The Commission may, at its discretion, establish independent program administrators who would be subject to the relevant requirements of thisArticle. …

A. An affected utility shall, to the extent practicable, participate in cost sharing, leveraging, or other lawful arrangements with customers, vendors, manufacturers, government agencies, other electric utilities, or other entities if doing so will increase the effectiveness or c…

A. An electric distribution cooperative that is an affected utility shall comply with the requirements of this Section instead of meeting the requirements of R14-2-2404(A) and (B) and R14- 2-2405(A). B. An electric distribution cooperative shall, on June 1 of each odd year, or an…

A. The Commission may waive compliance with any provision of thisArticle for good cause. B. An affected utility may petition the Commission to waive its compliance with any provision of thisArticle for good cause. C. A petition filed pursuant to this Section shall have priority o…

In thisArticle, unless otherwise specified: 1. “Adjustment mechanism” means a Commissionapproved provision in an affected utility’s rate schedule allowing the affected utility to increase and decrease a certain rate or rates, in an established manner, when increases and decreases…

This Article applies to each affected utility classified as Class A according to R14-2-103(A)(3)(q). Historical Note New Section made by final rulemaking at 17A.A.R. 72, effective March 4, 2011 (Supp. 11-1).

A. An affected utility shall design each DSM program to be costeffective. B. An affected utility shall consider the following when planning and implementing a DSM or RET program: 1. Whether the DSM or RET program will advance market transformation and achieve sustainable savings,…

A. Except as provided in R14-2-2518 and R14-2-2519, in order to ensure reliable gas service at reasonable ratepayer rates and costs, by December 31, 2020, an affected utility shall, through DSM and RET programs, achieve cumulative annual energy savings, expressed as therms or the…