Chapter 2. CORPORATION COMMISSION - FIXED UTILITIES

A. Company or customer meter reading 1. Each utility may at its discretion allow for customer reading of meters. 2. It shall be the responsibility of the utility to inform the customer how to properly read his or her meter. 3. Where a customer reads his or her own meter, the util…

A. Frequency and estimated bills 1. Each utility shall bill monthly for services rendered. Meter readings shall be scheduled for periods of not less than 25 days or more than 35 days. 2. If the utility is unable to read the meter on the scheduled meter read date, the utility will…

A. Restrictions on termination of service; recordkeeping and repayment A utility may not disconnect service for any of the reasons stated below: 1. A utility shall not terminate service to a customer due to delinquency in payment for services rendered to a prior customer at the s…

A. Customer service complaints 1. Each utility shall make a full and prompt investigation of each service complaint made by one of its customers, whether made directly or through the Commission. 2. Within five business days after a complaint is made, the utility shall respond to …

Energy conservation plan 1. The Arizona Corporation Commission recognizes the need for conservation of energy resources in order to maintain an adequate and continuous supply of safe, dependable, and affordable energy. Therefore, in order to promote the state's economic developme…

A. Application and scope. The provisions of this rule are applicable to the following types of gas appliances: 1. All residential gas-fired space heating equipment requiring electrical supply for operation, 2. All residential gas-fired clothes dryers, 3. All residential gas-fired…

A. The terms and conditions for termination of service, including customer notice, in a gas cooperative's tariff approved by the Commission prior to the effective date of this Section shall substitute for the provisions of R14-2-311. B. Notwithstanding R14-2-312(F), a gas coopera…

Beginning on April 15, 2022, and on each July 15, October 15, January 15, and April 15 thereafter, each regulated Class A, B, and C gas utility that provides residential gas service shall file a quarterly report providing the following information for each month of the previous q…

In this Article, unless the context otherwise requires, the following definitions shall apply: 1. "Advance in aid of construction." Funds provided to the utility by the applicant under the terms of a main extension agreement the value of which may be refundable. 2. "Applicant." A…

A. In this Section, unless otherwise specified: 1. "Applicant" means a person who submits an application to obtain a Certificate of Convenience and Necessity to construct water utility facilities or operate as a water utility or to extend the service area under an existing Certif…

A. Information from new applicants 1. A utility may obtain the following minimum information from each new applicant for service: a. Name or names of applicant(s). b. Service address or location and telephone number c. Billing address/telephone number, if different than service a…

A. Information for residential customers 1. Each utility shall make available upon customer request not later than 60 days from the date of request a concise summary of the rate schedule applied for by such customer. The summary shall include the following: a. Monthly minimum or …

A. Priority and timing of service establishments 1. After an applicant has complied with the utility's application and deposit requirements and has been accepted for service by the utility, the utility shall schedule that customer for service connection and/or establishment. 2. S…

A. Each utility entering into a main extension agreement shall comply with the provisions of this rule which specifically defines the conditions governing main extensions. B. An applicant for the extension of mains may be required to pay to the Company, as a refundable advance in…

A. Utility responsibility. Each utility shall be responsible for providing potable water to the customer's point of delivery. B. Customer responsibility 1. Each customer shall be responsible for maintaining all facilities on the customer's side of the point of delivery in a safe …

A. Frequency. Each meter shall be read monthly on as close to the same day as practical. B. Measuring of service 1. All water delivered by the utility shall be billed upon the basis of metered volume sales except that the utility may, at its option, provide a fixed charge schedul…

A. Frequency and estimated bills 1. Each utility shall bill monthly for services rendered. Meter readings shall be scheduled for periods of not less than 25 days or more than 35 days. 2. If the utility is unable to read the meter on the scheduled meter read date, the utility will…

A. Nonpermissible reasons to disconnect service. A utility may not disconnect service for any of the reasons stated below: 1. Delinquency in payment for services rendered to a prior customer at the premises where service is being provided, except in the instance where the prior c…

A. Customer service complaints 1. Each utility shall make a full and prompt investigation of all service complaints made by its customers, either directly or through the Commission. 2. The utility shall respond to the complainant and/or the Commission representative within five w…

In this Article, unless the context otherwise requires, the following definitions shall apply: 1. "Advance in aid of construction." Funds provided to the utility by the applicant under the terms of a construction agreement, which may be refundable. 2. "Applicant." A person or age…

A. Application for new Certificate of Convenience and Necessity 1. Six copies of each application for a new Certificate of Convenience and Necessity shall be submitted in a form prescribed by the Commission and shall include, at a minimum, the following information: a. The proper…

A. Information from new applicants 1. A utility may obtain the following minimum information from each new applicant for service: a. Name or names of applicant(s). b. Service address or location and telephone number c. Billing address, if different than service address. d. Addres…

A. Information for residential customers 1. Each utility shall make available upon customer request not later than 60 days from the date of request a concise summary of the rate schedule applied for by such customer. The summary shall include the following: a. The charges for bas…

A. Priority and timing of service establishments 1. After an applicant has complied with the utility's application, construction agreement, or tariff, deposit requirements and has been accepted for service by the utility, the utility shall schedule that customer for service conne…

A. General requirements 1. Each utility shall file for Commission approval a tariff which incorporates the provisions of this rule and specifically defines the conditions governing construction agreements. Subsections (A), (B), (C), and (D) of this Section do not apply to tariffs…

A. Utility responsibility. Each utility shall be responsible for maintaining in safe operating condition all equipment and fixtures used in providing utility service to the customer that are owned by and under the exclusive control of the utility. B. Customer responsibility 1. Ea…

A. Frequency. Each utility shall bill monthly for services rendered. B. Minimum bill information. Each utility shall provide the following minimum information on customer bills: 1. Monthly charge for basic exchange service including delineation of the following: a. Total charge f…

A. Nonpermissible reasons to disconnect service. A utility may not disconnect service for any of the reasons stated below: 1. Delinquency in payment for services rendered to a prior customer at the premises where service is being provided, except in the instance where the prior c…

A. Customer service complaints 1. Each utility shall make a full and prompt investigation of all service complaints made by its customers, either directly or through the Commission. 2. The utility shall respond to the complainant and/or the Commission representative within five w…

In this Article, unless the context otherwise requires, the following definitions shall apply: 1. "Advance in aid of construction." Funds provided to the utility by the applicant under the terms of a collection main extension agreement the value of which may be refundable. 2. "Ap…

A. In this Section, unless otherwise specified: 1. "Applicant" means a person who submits an application to obtain a Certificate of Convenience and Necessity to construct sewer utility facilities or operate as a sewer utility or to extend the service area under an existing Certif…

A. Information from new applicants 1. A utility may obtain the following minimum information from each new applicant for service: a. Name or names of applicant(s). b. Service address or location and telephone number. c. Billing address or location and telephone number, if differe…

A. Information for residential customers 1. Each utility shall make available upon customer request not later than 60 days from the date of request a concise summary of the rate schedule applied for by such customer. The summary shall include the following: a. Monthly minimum or …

A. Priority and timing 1. After an applicant has complied with the utility's application and deposit requirements and has been accepted for service by the utility, the utility shall schedule that customer for service connection. 2. Service connections shall be scheduled for compl…

A. General requirements 1. Each utility entering into a main extension agreement shall comply with the provisions of this rule, which specifically defines the conditions governing collection main extensions. 2. Upon request by a potential applicant for a collection main extension…

A. Utility responsibility 1. Each utility shall be responsible for the safe conduct and handling of the sewage from the customer's point of collection. 2. The utility may, at its option, refuse service until the customer has obtained all required permits and/or inspections indica…

A. Frequency. Each utility shall bill monthly for services rendered. B. Minimum bill information. Each bill for residential service will contain the following minimum information: 1. Billed discharge, where applicable 2. Utility telephone number 3. Amount due and due date 4. Cust…

A. Nonpermissible reasons to disconnect service. A utility may not disconnect service for any of the reasons stated below: 1. Delinquency in payment for services rendered to a prior customer at the premises where service is being provided, except in the instance where the prior c…

A. Customer service complaints 1. Each utility shall make a full and prompt investigation of all service complaints made by its customers, either directly or through the Commission. 2. The utility shall respond to the complainant and/or the Commission representative within five w…

In this Article, unless otherwise specified: 1. "Acknowledgment" means a Commission determination, under R14-2-704, that a plan meets the basic requirements of this Article. 2. "Affiliated" means related through ownership of voting securities, through contract, or otherwise in su…

A. This Article applies to each load-serving entity, whether the power generated is for sale to end users or is for resale. B. An electricity public service corporation that becomes a load-serving entity by increasing its generating capacity to at least 50 megawatts combined shal…

A. A load-serving entity shall, by April 1 of each year, file with Docket Control a compilation of the following items of demand-side data, including for each item for which no record is maintained the load-serving entity's best estimate and a full description of how the estimate…

A. By October 1 of each even year, Staff shall file a report that contains its analysis and conclusions regarding its statewide review and assessments of the load-serving entities' filings made under R14-2-703(C), (D), (E), (F), and (H). B. By February 1 of each odd year, the Com…

A. Except as provided in subsection (B), a load-serving entity may use the following procurement methods for the wholesale acquisition of energy, capacity, and physical power hedge transactions: 1. Purchase through a third-party online trading system; 2. Purchase from a third-par…

A. When a load-serving entity contemplates engaging in an RFP process, the load-serving entity shall consult with Staff regarding the identity of companies or consultants that could serve as independent monitor for the RFP process. B. After consulting with Staff, a load-serving e…

In this Article, unless the context otherwise requires: 1. "Affiliate," with respect to the public utility, shall mean any other entity directly or indirectly controlling or controlled by, or under direct or indirect common control with, the public utility. For purposes of this d…

A. These rules are applicable to all Class A investor-owned utilities under the jurisdiction of the Commission and are applicable to all transactions entered into after the effective date of these rules. B. Notwithstanding subsection (A), these rules shall not apply to a telecomm…