Arkansas Administrative Code

23 CAR § 466-803. Emergency repair service and telephone number. (a)(1) Each LEC shall perform emergency repair service. (2) The LEC shall take into account both the needs of the customer and the safety of personnel. (b)(1) Each LEC shall list in each directory covering any area …

23 CAR § 466-804. Emergency response to outages. (a) Restoration priority. LECs shall first attempt to restore service that affects public health and safety. (b) Restoration procedures. (1) Each LEC shall have written procedures for designated employees to follow during major ser…

23 CAR § 466-901. Service connections. (a) Acceptance of applications. When an eligible telecommunications carrier receives an application for service within its service territory or within an adjacent unallocated territory, the eligible telecommunications carrier shall neither r…

23 CAR § 466-902. Extension of facilities. (a) Certificated area. Each LEC shall make reasonable extensions of its facilities within its certificated area. Also see 23 CAR § 466-303. (1) Base rate or supplemental rate areas. Each LEC shall extend facilities within base rate and s…

23 CAR § 466-903. Grant program for unserved persons. (a)(1) Grants are available to an ETC for the extension of facilities to persons unserved by its wireline services. (2) ETCs shall make a request on behalf of their applicants for fund allocation when required by 23 CAR § 466-…

23 CAR § 466-904. Business and residential service. (a)(1) Business and residential rates are governed by the actual and obvious use of the service. (2) In general, business rates apply to any place where substantial use of the service is business-related rather than domestic. (3…

23 CAR § 466-905. Intercept service. (a) Vacant and changed numbers. (1) Each LEC shall intercept calls to vacant and changed numbers until the numbers are: (A) Assigned; (B) Reassigned; or (C) No longer listed in the directory. (2) When a customer’s telephone number is changed a…

23 CAR § 466-906. Minimum grade of service. The minimum grade of service will be single-party service with no mileage or zone charges.

23 CAR § 466-907. Telephone directories. (a) Directory publishing requirements. (1) Each LEC shall arrange to revise and publish a new telephone directory at least once each year for each directory service area. (2) Each directory shall include the following information: (A) Each…

23 CAR § 466-908. Local telephone numbers. (a) Assignment. Local telephone numbers shall be assigned at the discretion of the LEC. (b) Changes and customer notification. Each LEC may make reasonable changes in local telephone numbers after giving the affected customers sixty (60)…

23 CAR § 466-909. Base rate area boundaries. Each ILEC shall continuously evaluate suburban growth and telephone service needs to ensure that base rate area boundaries include all well-populated contiguous territory whether located inside or outside of an incorporated city or tow…

23 CAR § 466-910. Switched services. Each LEC shall provide all local, interoffice, tandem, toll, etc. switched services utilizing digital switching.

23 CAR § 467-101. Definitions. The following definitions shall apply throughout this part, except as otherwise required by context, and any references to this part shall include these definitions: (1) “Commission” means: (A) Commissioners of the Arkansas Public Service Commission…

23 CAR § 467-102. Authority. This part is promulgated pursuant to, and in accordance with, the Transportation Network Company Services Act, as amended and codified in Arkansas Code § 23-13-701 et seq.

23 CAR § 467-103. Purpose and scope. Consistent with the Transportation Network Company Service Act, Arkansas Code § 23-13-701 et seq., this part is adopted to ensure the safety, reliability, and cost-effectiveness of TNS and to preserve and enhance access to transportation optio…

23 CAR § 467-104. Applicability. (a) This part applies to TNCs and TNS. (b) This part does not apply to: (1) Taxicab services governed by Arkansas Code § 14-57-301 et seq.; (2) Motor carrier services pursuant to the Arkansas Motor Carrier Act, Arkansas Code § 23-13-201 et seq.; o…

23 CAR § 467-105. Procedures. Unless otherwise specified, the Rules of Practice and Procedure, 23 CAR pt. 462, shall govern procedural matters initiated under this part.

23 CAR § 467-106. Confidential information pursuant to statute. (a) Pursuant to Arkansas Code § 23-13-718(d), records regarding TNS, TNC drivers, or personal vehicles are not subject to disclosure to a third party by the Arkansas Public Service Commission and are exempt from the …

23 CAR § 467-201. Permit required. An individual or entity shall not operate a TNC in the State of Arkansas without first having obtained a permit to operate a TNC from the Arkansas Public Service Commission.

23 CAR § 467-202. Permit application and requirements. (a) A permit application shall be submitted in accordance with this part and the Rules of Practice and Procedure, 23 CAR pt. 462, including 23 CAR § 462-408(c) of the Rules of Practice and Procedure. (b) Each permit applicati…

23 CAR § 467-203. Notice. (a) Notice of the permit application shall be given by the applicant in the following manner, unless the Arkansas Public Service Commission otherwise provides: (1) By publication in a newspaper of general circulation in each market within which the appli…

23 CAR § 467-204. Basis for denial. The application for a permit may be denied by the Arkansas Public Service Commission if the applicant fails to demonstrate to the Arkansas Public Service Commission’s satisfaction that the information, procedures, and methods provided by the ap…

23 CAR § 467-301. Penalties and revocation. The Arkansas Public Service Commission may assess a penalty in accordance with Arkansas Code § 23-13-721 and this part or revoke or suspend the permit of the TNC, or any combination of the preceding, if: (1) The TNC fails to timely pay …

23 CAR § 467-401. Verification. After the grant of a permit to operate by the Arkansas Public Service Commission, a TNC shall file in the docket in which it received its permit to operate on or before March 31, June 30, September 30, and December 31 of each year, a written affida…

23 CAR § 467-402. Annual fee and reporting requirements. (a) In accordance with Arkansas Code § 23-13-704, on or before October 1 annually, a TNC shall pay to the secretary of the Arkansas Public Service Commission an annual fee of fifteen thousand dollars ($15,000). (b) With pay…

23 CAR § 467-501. Records. Individual trip records and driver records shall be maintained in accordance with Arkansas Code § 23-14-718(a).

23 CAR § 467-502. Inspections. (a) In accordance with Arkansas Code § 23-13-718(b), staff may inspect records held by a TNC that are needed to investigate or resolve an informal or formal complaint. (b) Staff may inspect records and conduct audits pursuant to Arkansas Code § 23-1…

23 CAR § 467-503. Responsibility for record maintenance. The TNC is responsible for maintaining and providing for inspection the records requested by the Arkansas Public Service Commission in accordance with this subpart regardless of whether the records are maintained or held by…

23 CAR § 468-101. Applicability. This part shall apply to providers who provide a telecommunications service, a voice over internet protocol service, a commercial radio service, or a similar service pursuant to Arkansas Code § 23-17-122.

23 CAR § 468-102. Purpose and scope. This part establishes procedures for providers to file reports and for the Arkansas Public Service Commission to address complaints filed pursuant to 23 CAR § 468-301.

23 CAR § 468-103. Definitions. The following definitions shall apply throughout this part except as otherwise required by the context, and any references to this part shall include these definitions: (1) “Caller identification service” means a service offered by a provider that p…

23 CAR § 468-201. Filings. (a) A provider shall file annually with the Arkansas Public Service Commission, on or before July 1 of each year, a report consisting of documentation demonstrating the provider has implemented current and applicable technologies to identify and block t…

23 CAR § 468-202. Contents of the report. A provider’s report shall at a minimum contain: (1) The provider’s contact information, including its name and address; (2) If different from the most recent report, the name, title, business address, telephone number, facsimile number, i…

23 CAR § 468-203. Signature required. The report shall be signed under oath by the provider’s chief executive officer or other responsible corporate or business officer, attesting to the truth and accuracy of the contents of the report.

23 CAR § 468-204. Service of report. The provider is not required to serve its report on any other party in Docket No. 19-027-A.

23 CAR § 468-205. Protective order of nondisclosure. (a) A provider may file a written motion requesting that the Arkansas Public Service Commission enter a protective order of nondisclosure. (b) The process for obtaining a protective order is set out in 23 CAR § 462-404 of the R…

23 CAR § 468-301. Complaints. (a)(1) Any person challenging a provider’s compliance with Arkansas Code § 23-17-122, including the sufficiency of a report filed under 23 CAR § 468-201 et seq. or any other act under Arkansas Code § 23-17-122, shall do so in the form of a complaint.…

23 CAR § 468-302. Procedures. (a )(1) Upon the filing of a complaint, the secretary of the Arkansas Public Service Commission shall immediately: (A) Serve a copy thereof upon each respondent along with the summons in Appendix 9-1 of the Rules of Practice and Procedure, 23 CAR pt.…

23 CAR § 300-101. [Reserved].

23 CAR § 300-102. Definitions. (a) When the terms listed below are used in the Arkansas Securities Act, Arkansas Code § 23-42-101 et seq., this part, the forms, and the instructions and orders of the Securities Commissioner, the following definitions shall apply (unless the conte…

23 CAR § 300-103. Applicability. [Reserved].

23 CAR § 300-104. Criminal penalties. [Reserved].

23 CAR § 300-105. Prosecution of criminal offenses. [Reserved].

23 CAR § 300-106. Civil liability. [Reserved].

23 CAR § 300-107. Consent to service of process. [Reserved].

23 CAR § 300-108. Rights and remedies cumulative. [Reserved].

23 CAR § 300-109. Waiver of compliance void. [Reserved].

23 CAR § 300-110. False or misleading statements unlawful. [Reserved].

23 CAR § 300-201. Administration by commissioner — Conflicts of interest. [Reserved].

23 CAR § 300-202. Delegation of authority by commissioner. [Reserved].