Arkansas Administrative Code

23 CAR § 350-137. Complaints. If a person suspects a violation of Acts 2007, No. 388, the person may file a complaint concerning a licensed authorized organization with the Department of Finance and Administration.

23 CAR § 355-1001. Surveillance system control and restrictions. (a)(1) Each franchise holder shall install, maintain, and continuously operate an on-site surveillance system at the franchise holder. (2) The purpose of the surveillance system is to assist the franchise holder and…

23 CAR § 355-1002. Security and surveillance logs. (a)(1) The franchise holder shall maintain a surveillance log or logs approved by the Arkansas Racing Commission. (2) The log or logs shall be maintained by surveillance room personnel in the surveillance room. (3) The commission…

23 CAR § 355-1003. Storage and retrieval of surveillance recordings. (a)(1) All surveillance recordings shall be retained for at least seven (7) days, unless this part provides otherwise, and shall be listed on a log by surveillance personnel with the date, times, and identificat…

23 CAR § 355-1004. Maintenance and testing. (a) The franchise holder shall be responsible to ensure that any malfunction of surveillance equipment shall be immediately repaired or replaced with a working unit. (b)(1) If immediate replacement is not possible, alternative live moni…

23 CAR § 355-1005. Surveillance system compliance. The franchise holder shall have a continuing duty to review its surveillance system plan to ensure the surveillance system plan remains in compliance with provisions of the Arkansas Racing Commission rules.

23 CAR § 355-1006. Weapons. No weapons shall be permitted on the franchise holder’s licensed premises except by licensed security officers of the franchise holder and police officers.

23 CAR § 355-1007. Cashiers' cage — Satellite cages. (a) Each establishment shall have on, or immediately adjacent to, the gaming floor a physical structure known as a cashiers' cage (cage) to house the cashiers and to serve as the central location. (b) The cage shall be designed…

23 CAR § 355-1008. Accounting controls for the cashier’s cage and satellite cages. The internal controls submitted and subsequently approved by the Arkansas Racing Commission must include the accounting controls to protect the cashier’s cage and satellite cage assets.

23 CAR § 355-1009. Bill acceptors in electronic games of skill. (a) Each bill acceptor in an EGS facility shall have contained in it a secure tamper-resistant container approved by the Arkansas Racing Commission known as a cash storage box or cash box in which shall be deposited …

23 CAR § 355-101. Definitions. The following words and terms, when used in these rules, shall have the following meanings unless the context clearly indicates otherwise: (1) "Affiliate". Business companies, organizations, or individuals are affiliates of each other if, directly o…

23 CAR § 355-1010. Jackpot payouts in the form of an annuity. (a) For purposes of this section, the phrase annuity jackpot refers to any EGS jackpot offered by a franchise holder or multilicense progressive system pursuant to which a patron wins the right to receive cash payments…

23 CAR § 355-1011. Removal of drop and cash containers — Unsecured currency — Meter readings. (a) For each EGS and attached bill acceptor on the gaming floor, the cash storage box shall be removed at a time designated by the franchise holder and accepted by the Arkansas Racing Co…

23 CAR § 355-102. Powers and duties. (a) The EGS Section of the Office of Field Audit shall act at the direction of the Arkansas Racing Commission pursuant to the authority granted to the commission under Acts 2005, No. 1151. (b) It is recognized that duties regarding the collect…

23 CAR § 355-103. Additional responsibilities. (a) The EGS Section of the Office of Field Audit shall have unrestricted access to the gaming floor and facility at all times and shall require that each franchise holder strictly comply with Acts 2005, No. 1151, and the Arkansas Gam…

23 CAR § 355-1101. SARC and FinCEN. A franchise holder shall not exchange cash for cash with or on behalf of a patron in any transaction in which the amount of the exchange is more than three thousand dollars ($3,000).

23 CAR § 355-1201. SARC and FinCEN. Each franchise holder shall follow all federal law regarding SARC and FinCEN.

23 CAR § 355-1202. Confidentiality of reports — Limitation of liability. (a) No franchise holder, and no director, officer, employee, or agent of any franchise holder, who reports a suspicious transaction under this part, may notify any person involved in the transaction that the…

23 CAR § 355-1203. Currency transactions and suspicious transactions compliance programs. (a) Each franchise holder shall develop and implement a written program reasonably designed to ensure and monitor compliance with the requirements set forth in this section. (b) At a minimum…

23 CAR § 355-1204. Notification to the EGS Section. In addition to any SARC activity, the franchise holder will notify the EGS Section of: (1)(A) Any variance of one thousand dollars ($1,000) upon reconciliation at any teller cage, bank, or redemption kiosk. (B) The notification …

23 CAR § 355-1301. Compliance with rules. (a)(1) All electronic equipment used for EGS gaming must be scientifically tested and certified in accordance with this part by an approved independent testing laboratory which is demonstrably competent and qualified. (2) All equipment se…

23 CAR § 355-1302. Software verification. (a) In general, all components involved in EGS gaming that have an effect on the integrity of the operation (hereinafter, critical files) must utilize control program storage media that can be verified via a third-party verification proce…

23 CAR § 355-1303. Physical security and player safety requirements for EGS. (a) The EGS shall be robust enough to withstand forced illegal entry, unless such entry causes an error condition, and which does not affect the subsequent play or any other play, prize, or aspect of the…

23 CAR § 355-1304. Player safety. Electrical and mechanical parts and design principles of the EGS may not subject a player to any physical hazards.

23 CAR § 355-1305. Environmental effects on game integrity. (a) The laboratory will perform certain tests to determine whether or not outside influences affect EGS game fairness to the player or create cheating opportunities. (b) Electrical testing shall be performed by a test la…

23 CAR § 355-1306. EGS identification. An EGS shall have a not easily removable, without leaving evidence of tampering, identification badge, permanently affixed to the exterior of the cabinet by the manufacturer, and this badge shall include the following information: (1) The ma…

23 CAR § 355-1307. Tower light. (a) The EGS must have a light located conspicuously on top of the EGS that automatically illuminates when a player is redeeming credits that the EGS cannot automatically pay, or an error condition has occurred, or a call attendant condition has bee…

23 CAR § 355-1308. On/off switch. (a) An on/off switch that controls the electrical current shall be located in a place which is readily accessible within the interior of the machine so that power cannot be disconnected from outside of the machine using the on/off switch. (b) The…

23 CAR § 355-1309. Logic compartment. (a) The logic compartment is a locked cabinet area with its own locked door that is separate from any external door lock. (b) The logic compartment or compartments are area or areas within an EGS that house or houses critical electronic compo…

23 CAR § 355-1310. Currency compartments. (a) All currency compartments shall be locked separately from the main cabinet area. (b) Currency compartments must also meet the following rules: (1) Shall be fitted with sensors that will allow the EGS to immediately communicate the cur…

23 CAR § 355-1311. Cabinet wiring. (a) The EGS shall be designed so that power and data cables into and out of the EGS can be routed so that they are not accessible to the general public. (b) This is for game integrity reasons only, not for health and safety. (c) Security-related…

23 CAR § 355-1312. Power surges. (a) The EGS shall not be adversely affected, other than resets, by surges or dips of plus twenty percent (20%) of the supply voltage. (b) It is acceptable for the equipment to reset provided no damage to the equipment or loss or corruption of data…

23 CAR § 355-1313. Microprocessor controlled. EGS must be controlled by one (1) or more microprocessors or the equivalent in such a manner that the game is controlled by the microprocessor.

23 CAR § 355-1314. Ticket printers. (a) For printer games, the printer shall be located in a locked area of the EGS (e.g., require opening of the main door to access), with the exception of a logic area or the drop box. (b) This requirement ensures that changing the paper does no…

23 CAR § 355-1315. Printed circuit board identification. Each printed circuit board (PCB) shall be identifiable by some sort of name, or number, and revision level and: (1) The top assembly revision level of the PCB shall be identifiable (if track cuts and/or patch wires are adde…

23 CAR § 355-1316. Mechanical devices used for displaying game outcomes. If the game has mechanical or electro-mechanical devices, which are used for displaying game outcomes, the following rules shall be observed: (1)(A) Electro-mechanically controlled display devices (e.g., ree…

23 CAR § 355-1317. Video monitors/touchscreens. Games that have video monitors must meet the following rules, as applicable: (1) Touch screens (if applicable) shall be accurate, and once calibrated, shall maintain that accuracy for at least the manufacturer’s recommended maintena…

23 CAR § 355-1318. Bill acceptors. (a) All acceptance devices shall be able to detect the entry of valid bills, coupons, ticket vouchers, or other approved notes, and provide a method, utilizing a bidirectional communication protocol, to enable the EGS software to interpret and a…

23 CAR § 355-1319. Factory set bill acceptors. If bill acceptors are designed to be factory set only, it shall not be possible to access or conduct maintenance or adjustments to those bill acceptors in the field, other than: (1) The selection of bills, coupons, ticket vouchers, o…

23 CAR § 355-1320. Payglass or video display. (a)(1) Payglasses or video displays shall be clearly identified and shall accurately state the rules of the game and the award that will be paid to the player when the player obtains a specific win. (2) The payglasses or video display…

23 CAR § 355-1321. Information to be displayed. (a) An EGS shall display, or shall have displayed on the glass, the following information to the player at all times the machine is available for player input: (1) The player’s current credit balance; (2)(A) The current bet amount. …

23 CAR § 355-1322. Games with multiple win lines. (a) Each individual line to be played shall be clearly indicated by the EGS so that the player is in no doubt as to which lines are being bet on. (b)(1) In addition, the winning playline or playlines shall be clearly discernable t…

23 CAR § 355-1323. Multiple games offered for play at one EGS. The following rules apply to EGS that offer more than one (1) game to be played: (1) The methodology employed by a player to select and discard a particular game for play on a multigame EGS shall be clearly explained …

23 CAR § 355-1324. Merchandise prizes in lieu of cash awards. Games offering merchandise prizes shall display the amount of merchandise prize clearly to the player on the EGS that is offering the prize.

23 CAR § 355-1325. Percentage payout. Each EGS shall pay out a minimum of eighty-three percent (83%) during the expected lifetime of the game as required by Arkansas Code § 23-113-201(e).

23 CAR § 355-1326. Odds. (a) The highest single advertised payout on each gaming device shall occur, statistically, at least once in one hundred thousand (100,000,000) games. (b) This does not apply to multiple awards won together on the same game play where the aggregate prize i…

23 CAR § 355-1327. Credit redemption. Available credits may be collected from the EGS by the player pressing the ‘COLLECT’ button at any time other than during: (1) A game being played; (2) Audit mode; (3) Any door open; (4) Test mode; (5) A credit meter or win meter incrementati…

23 CAR § 355-1328. Credit meter. (a) The credit meter shall be maintained in credits or cash value. (b)(1) In addition, it must meet the following, where applicable. (2) Progressives may be added to the credit meter if either: (A) The credit meter is maintained in the local curre…

23 CAR § 355-1329. Cancel credit. If credits are collected, and the total credit value is greater than or equal to a specific limit (e.g., printer limit for printer games, etc.), the game shall lock up until the credits have been paid, and the handpay is cleared by an attendant.…

23 CAR § 355-1330. Taxation reporting limits. The game shall be capable of entering a lock-up condition if the sum of awards from a single game is equal to the taxation limit and which requires an attendant to clear.